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Netgear Xr500 Readyshare not recognizing external hard drive

iielmesswavy
Apprentice

Netgear Xr500 Readyshare not recognizing external hard drive

Netgear XR500

Issue- Readyshare not recognizing or not seeing external hard drive. 

External Hard drive-

SPECS

*External Hard drive running on NTFS File system*

GENERAL
  • Capacity
    2 TB (changed it to 4TB Hard drive)
  • Interface
    USB 2.0
  • Weight
    2.25 lbs
  • Manufacturer
    Western Digital Corp.
POWER DEVICE
  • Type
    power adapter
  • Nominal Voltage
    AC 120/230 V
  • Frequency Required
    50/60 Hz
 
 
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 6
Netduma-Fraser
NetDuma Partner

Re: Netgear Xr500 Readyshare not recognizing external hard drive

Message 2 of 6
iielmesswavy
Apprentice

Re: Netgear Xr500 Readyshare not recognizing external hard drive

Technically, yes, it shows WD My Book Essential is supported. 

Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 6
Netduma-Fraser
NetDuma Partner

Re: Netgear Xr500 Readyshare not recognizing external hard drive

I assume you have tried both the available USB ports on the router? Can it be seen by your PC? When you first connected it to the PC did it require drivers/software to be downloaded before you could see it properly?
Message 4 of 6
iielmesswavy
Apprentice

Re: Netgear Xr500 Readyshare not recognizing external hard drive

Yes, I have tried both USB ports. Furthermore, when connected to the pc it did not require any special program to be installed. 

Model: XR500|Nighthawk Pro Gaming Router
Message 5 of 6
Netduma-Fraser
NetDuma Partner

Re: Netgear Xr500 Readyshare not recognizing external hard drive

I would recommend you make a ticket directly with Netgear regarding this: http://support.netgear.com/ as it isn't the part of the software that we created, it isn't my strong suit. I don't think it will work if it isn't being detected and may be worth changes from NTFS to FAT32 for example or trying another drive.
Message 6 of 6
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