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Forum Discussion
Forzurda
May 13, 2022Aspirant
Netgear xr500 ipv4 seemingly stops working randomly
Heyo, I bought my XR500 a good while ago, but the last few months I've had a really annoying issue where the IPv4 portion of the network, seemingly just dies, and doesn't come back until I reboot the...
Forzurda
May 13, 2022Aspirant
Basically when it happens, I can't use anything that is IPv4 only, for example sites like Reddit and Google, which have IPv6 addresses, I can access. But basically everything else like discord and duckduckgo, are inaccessible.
I confirmed this by checking test-ipv6.com, where it would show IPv6 address but no IPv4 address on all my devices, and doing a ping to google DNS would work but not much else.
It could be my ISP, but why I don't think so is because the issue gets resolved when I reboot the router.
Netduma-Fraser
May 13, 2022NetDuma Partner
Okay that's interesting, could you reproduce the issue then provide the logs from the System Information page please?
- ForzurdaMay 14, 2022Aspirant
I'm not sure how to reproduce the issue to be honest, from what I know it just happens randomly.
I can provide my full log or wait for it happen again?- Netduma-FraserMay 14, 2022NetDuma PartnerOkay no worries, if you could wait for it to happen again then grab the logs and let us know the time it happened roughly so we can match that with the logs that would be really helpful
- ForzurdaJun 08, 2022Aspirant
It took a while but it has happened again, this time it showed the internet LED as orange, I re plugged the ethernet cable which provides internet but no luck. Only a reboot fixed it.
Log is under, LAN access remote is most likely my friends connecting to my minecraft server. As soon as I login is when it has died.
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:19
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:14
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:14
[DumaOS] Marking device that is marked 192.168.1.5 97 90., Wednesday, June 08, 2022 15:39:07
[DumaOS] DHCP lease change., Wednesday, June 08, 2022 15:39:06
[DumaOS] DHCP new event., Wednesday, June 08, 2022 15:39:06
[DHCP IP: 192.168.1.5] to MAC address 80:30:49:50:31:6d, Wednesday, June 08, 2022 15:39:06
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:01
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:01
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:01
[admin login] from source 192.168.1.186, Wednesday, June 08, 2022 15:39:00
[DumaOS] Marking device that is marked 192.168.1.5 97 90., Wednesday, June 08, 2022 15:38:38
[DumaOS] DHCP lease change., Wednesday, June 08, 2022 15:38:37
[DumaOS] DHCP new event., Wednesday, June 08, 2022 15:38:37
[DHCP IP: 192.168.1.5] to MAC address 80:30:49:50:31:6d, Wednesday, June 08, 2022 15:38:37
[DumaOS] Marking device that is marked 192.168.1.5 97 90., Wednesday, June 08, 2022 15:38:22
[DumaOS] DHCP lease change., Wednesday, June 08, 2022 15:38:22
[DumaOS] DHCP new event., Wednesday, June 08, 2022 15:38:22
[DHCP IP: 192.168.1.5] to MAC address 80:30:49:50:31:6d, Wednesday, June 08, 2022 15:38:22
[LAN access from remote] from 51.120.121.53:45984 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:37:06
[LAN access from remote] from 51.120.121.53:45974 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:56
[LAN access from remote] from 51.120.121.53:45964 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:46
[LAN access from remote] from 51.120.121.53:45954 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:36
[LAN access from remote] from 51.120.121.53:45942 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:26
[LAN access from remote] from 51.120.121.53:45932 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:16
[LAN access from remote] from 51.120.121.53:45922 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:36:06
[LAN access from remote] from 51.120.121.53:45912 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:35:56
[LAN access from remote] from 51.120.121.53:45900 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:35:46
[LAN access from remote] from 51.120.121.53:45890 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:35:36
[LAN access from remote] from 51.120.121.53:45878 to 192.168.1.10:25565, Wednesday, June 08, 2022 15:35:26