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Night Hawk XR500 Factory Reset Not Working

Model V:unknown
Firmware:unknown

OS: Windows 8.1

Browser: Google Chrome

Recently purchased the router from eBay and instantly ran into trouble. When I started the router, it asked for user and password. I was told it had been reset so I put in the default. admin for user and "password" for password. After three attempts it told me I did not have the authorization and prompted me the password reset feature. Since I did not set a previous password and did not know the sequrity questions I self reset. I held the button for seven seconds and attempted again. I again ran into the same issue where default settings were not being accepted. I even attempted a "hard reset" going for the 30-30-30 reset and still the same problem occured. I have searched the forums here and have found similiar issues on other routers. I have reset multiple times using the simple 10 second hold to the 30-30-30 and none have worked and have constantly sent me back to the same screen. I am at a loss of what to do and I am regretting ever buying this router. Please help.

Model: XR500|Nighthawk Pro Gaming Router
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Re: Night Hawk XR500 Factory Reset Not Working

Turns out I didn't try the simple 30 second reset. My apologies.

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Re: Night Hawk XR500 Factory Reset Not Working

Turns out I didn't try the simple 30 second reset. My apologies.

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Re: Night Hawk XR500 Factory Reset Not Working

FYI as a general rule of thumb, 15 second press on the reset button is only needed for a full factory reset on NG routers. 

 

Enjoy. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
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