NightHawk Gaming XR500 Router

[melmorkae]

I received an email stating that I need to update my firmware. With that being said I cannot log on via admin, even tried to reset router and tried again. Now what can I do ? I can't get in to the router via Admin? My app only allows for admin log in, and my tech support ended in 2020. Does that mean a $500 router only lasts four years, will I need to get a new one? Can someone please help me. 

[plemans]

Are you logging in through the browser? 

The defaults logging in through the browser are 

login: admin

password: password

All lower case. 

[Netduma-Liam]

What are you seeing when you try to access the DumaOS interface by going to 192.168.1.1 in your web browser? Are you being prompted for a login, but can't remember your username/password?

If so, since factory resetting, please clear your browsers cache or try accessing the interface from an incognito/private window. Are you then able to access the setup wizard again?

[melmorkae]

Which browser are you talking about? I have tried thru my Nighthawk app, also tried routerlogin.net & neither will let me in. 

[FURRYe38]

MS Edge or FireFox should work after you factory reset the router and setup from scratch with a wired PC and either of those web browsers pointed to 192.168.1.1...

[Netduma-Liam]

Any web browser, it doesn't matter. Edge, Chrome, Firefox, etc. 

Try that and if it doesn't work, let us know exactly what you're seeing in the browser.