Nighthawk XR1000 Router - Reboots every few hours

[Ricktheracefan]

I have had this router for about 2 months and the performance is great when it works - however it reboots every few hours.   This is destroying my ability to work from home and to enjoy gaming.   When it reboots/crashes I observe the red light on the center of the router is lit - I lose all wired and wireless devices when this happens.   I am using this router connected to an Xfinity Modem - the Xfinity modem is in bridge mode so all DHCP and functions such as this are taking place in this XR1000.   Guest wireless is not enabled.  I am not using a VPN.

I have one port forward setup to access my security DVR cameras - rule is working and persists after these unwanted reboots.  

I have updated the firmware to 1.0.0.58_1.0.44 and it is running DumaOS 3.0.216.     Any help is appreciated with this - I really want to like this device but I am extremely disappointed with it's behavior.

System Info

System InfoUptimeRouter TimeTime ZoneBoard ModelFirmware VersionDumaOS Version

12 minutes 58 seconds

Sun Apr 10 15:48:30 2022

(GMT-5:00) Bogota, Lima, Quito

XR1000

1.0.0.58_1.0.44

3.0.216

Also - the log files seem to only exist from startup until reboot.   Is there a place I can access historical logs and see what event is triggering these reboots?   

The earliest thing in my logs is this

[DHCP IP: (192.168.1.10)] to MAC address , Sunday, Apr 10,2022 15:37:43
[LAN access from remote] from ^^^^ port 443 to 192.168.1.19 port 40258 Sunday, Apr 10,2022 15:37:42
[DHCP IP: (192.168.1.11)] to MAC address , Sunday, Apr 10,2022 15:37:41
[DHCP IP: (192.168.1.9)] to MAC address , Sunday, Apr 10,2022 15:37:38
[DHCP IP: (192.168.1.8)] to MAC address , Sunday, Apr 10,2022 15:37:35
[LAN access from remote] from **** port 443 to 192.168.1.19 port 41085 Sunday, Apr 10,2022 15:37:34
[LAN access from remote] from **** port 443 to 192.168.1.19 port 44476 Sunday, Apr 10,2022 15:37:34
[Time synchronized with NTP server] Sunday, Apr 10,2022 15:37:32
[Internet connected] IP address: 66.30.121.196, Sunday, Apr 10,2022 15:37:32
[DHCP IP: (192.168.1.2)] to MAC address , Sunday, Apr 10,2022 15:37:28
[DHCP IP: (192.168.1.7)] to MAC address , Sunday, Apr 10,2022 15:37:25
[DHCP IP: (192.168.1.6)] to MAC address , Sunday, Apr 10,2022 15:37:24
[Internet disconnected] Sunday, Apr 10,2022 15:37:20
[DHCP IP: (192.168.1.5)] to MAC address , Sunday, Apr 10,2022 15:37:20
[DHCP IP: (192.168.1.3)] to MAC address , Sunday, Apr 10,2022 15:37:18
[Initialized, firmware version: V1.0.0.58_1.0.44] Sunday, Apr 10,2022 15:37:18

Show Statistics

System Up Time 00:23:09

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN 1000M/Full 61580 285880 0 7598 289023 00:21:18 LAN1 100M/Full 9475 12503 0 967 13154 00:21:23 LAN2 1000M/Full 28148 19720 0 15585 3114 00:21:23 LAN3 -- 0 0 0 0 0 00:23:09 LAN4 -- 0 0 0 0 0 00:23:09 2.4G WLAN b/g/n/ax 600M 257303 44349 0 245152 5102 00:23:09 5G WLAN a/n/ac/ax 2400M 36771 31500 0 25603 4626 00:23:09

[Netduma-Fraser · Accepted solution]

There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.

[Netduma-Fraser · Accepted solution]

There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.

[Ricktheracefan]

It is plugged into a power strip - I will try moving it to a direct wall outlet.

What firmware is available that is more up to date?  I did update it it and reset when I first received it but it now claims it is up to date.  I'll do a look around for a newer version manually.  

Edit - I found XR1000-V1.0.0.64_1.0.49 on this site - will be updating and will report result.

Thanks

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What CAT# LAN cable is connected between the router and ISP Modem/ONT? 

[Ricktheracefan]

I updated the firmware and it was hopeful but it then rebooted on me.   I then took the extra step advised and connected the power directly to the wall outlet and got the power strip out of the equation - and now I have 2 days+ of uptime.

Thanks!  

SKIP PANEL

System Info

System Info

2 days 1 hour 34 minutes 51 seconds

Tue Apr 12 21:20:20 2022

(GMT-5:00) Eastern Time (US & Canada)

XR1000

1.0.0.64_1.0.49

3.1.1

[Ricktheracefan]

My XFinity Modem info is below: 

Model:CGM4331COM

Vendor:Technicolor

Hardware Revision:2.0

Serial Number:************************

Processor Speed:1503 MHz

DRAM Total Memory:1024 MB

DRAM Used Memory:680 MB

DRAM Available Memory:344 MB

Flash Total Memory:2048 MB

Flash Used Memory:134 MB

Flash Available Memory:1914 MB

eMTA & DOCSIS Software Version:Prod_20.2_d31 & Prod_20.2

Software Image Name:CGM4331COM_4.11p7s1_PROD_sey

Advanced Services:CGM4331COM

Packet Cable:2.0

[Netduma-Liam]

How're you getting on with the new firmware? Has it helped?

[Ricktheracefan]

@Netduma-Liam 

After I update the firmware I was hopeful but it rebooted after about 2 hours.   I then moved it out of power strip and directly to wall and no issues since - uptime now over 4 days.

UptimeRouter TimeTime ZoneBoard ModelFirmware VersionDumaOS Version

4 days 1 hour 41 minutes 51 seconds

Thu Apr 14 21:27:20 2022

(GMT-5:00) Eastern Time (US & Canada)

XR1000

1.0.0.64_1.0.49

3.1.1

[FURRYe38]

Just curious, what is the brand and model # of the power strip you had been using?