Reply

Nighthawk XR500 - Unable to Achieve Near 1Gbps Ethernet with Gigabit Service

mbaresch00
Follower

Nighthawk XR500 - Unable to Achieve Near 1Gbps Ethernet with Gigabit Service

Recently I upgrade my FiOS service from 200Mbps to 1Gbps service. Upon doing so, I was unable to achieve more than ~450Mbps upload speeds with my XR500 (Using the built-in connection test on the router dashboard) I was also unable to achieve near-gigabit speeds on a Windows PC with a known gigabit network card with a wired connection to the router. Upon switching the XR500 with my provided FiOS router, wired speeds were near gigabit. The XR500 is at factory settings (I also tried with QOS disabled to see if that helped any). I'm not sure if I've provided enough information, so please let me know if you need anything else. 

 

Model: XR500

Firmware Version: 2.3.2.130

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 4
FURRYe38
Guru

Re: Nighthawk XR500 - Unable to Achieve Near 1Gbps Ethernet with Gigabit Service

Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...

 

Please include Brand and model # of the ONT that the XR router is connected too.


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4

Re: Nighthawk XR500 - Unable to Achieve Near 1Gbps Ethernet with Gigabit Service


@mbaresch00 wrote:

Recently I upgrade my FiOS service from 200Mbps to 1Gbps service. Upon doing so, I was unable to achieve more than ~450Mbps upload speeds with my XR500

 


Another generic issue than can be covered here before sending people off on what could be a wild goose chase.

 

When you change your Internet service – hardware, supplier or speeds – you have a different network. So it helps to start from scratch. Tell all the devices on the network to forget any settings carried over from your previous network. Factory reset the XR500 to start with.

 

So, reset whatever gets the Internet to you and the router. Alternatively, take the router through its "setup wizard" so that it negotiates new setting in line with the new service.

 

If this doesn't fix your problem, by all means go the section for your hardware.

 

By the way, the XR500's hardware is effectively the same as that in the Nughthawk R7800, which is another reason why this is a reasonable place to ask for help.

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 4
Netduma-Liam
NetDuma Partner

Re: Nighthawk XR500 - Unable to Achieve Near 1Gbps Ethernet with Gigabit Service

Thanks for the provided informaiton, that's really helpful.

 

I know you've mentioned the XR is at factory settings, but as above if you haven't factory reset it since upgrading the service you should definitely try that.

 

If the problem persists afterwards, could you please let us know how you are measuring the speeds? Using the built in Connection Benchmark or using a third-party speed-test?

 

Is Connection Benchmark also reporting lower speeds, or does it report the correct speeds?

Message 4 of 4
Discussion stats
  • 3 replies
  • 423 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi WiFi 6E