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Nighthawk XR500 - keeps changing the PPPOE password



am having a problem with this router. For a long time i have faced numerous internet disconnections, that i had to restart the router couple of times and wait for hours to suddenly work and it happens about every 2 days. After contacting my service provider he asked what brand my router was i said Netgear. he said that couple of people with same issue with netgear , he said some kind of bug that causes the router to randomly change or forget the PPPOE internet provider password. i didnt believe it at first , but when i got disconnected i tried to retype the password, and it immediatley went online and that fixed it every time !! now i dont want to loose the internet suddenly and retype it every two days any fix ?? i have latest software for the router. too bad for a very expensive router Smiley Sad

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 3
NetDuma Partner

Re: Nighthawk XR500 - keeps changing the PPPOE password

This definitely shouldn't be happening. Have you tried installing this hotfix firmware for dropouts? It might help you out.





Message 2 of 3

Re: Nighthawk XR500 - keeps changing the PPPOE password

Be sure to factory reset the XR router after loading FW and setup from scratch. 

My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 3 of 3