IT PEOPLE, NEED HELP!!!! I have a Nighthawk wireless router that I am having issues connecting to with Ring doorbell, Nest learning thermostat and Blink camera system. Everything else is connecting w/o issues (Amazon FireStick TV’s, Amazon echos, phones, computers, Xbox etc). When I plug my old router in (also Netgear)...NO ISSUES! I am completely baffled as to why only HALF of my stuff is connecting and the other stuff is having issues. Had Blink tell me that there was too much bandwidth use on the router and to remove all my devices. I did this (just out to prove a point) and it still didn’t work. I have Netgear trying to offer me their “gearhead” Services for $90 for 6 months of assistance. They also told me there wasn’t an issue with their product and that I needed to “update” my wireless connections.
Sorry to hear you're having the issue, is it the XR500 router this is happening on? Either way disable smart connect in WiFi settings and try connecting manually to 2.4 or 5GHz.
What router model are you using? Disable QoS completely as it may be interfering. Also you say issues connecting to the WiFi - could you clarify? Does it connect but there is not internet access? Does it fail to even join the network?
I am using the XR500 Pro Gaming router. The router lights show that the 2.4GHz, 5GHz power and internet are all running as if they should be. I am having no issues connecting to the internet via phone, computer, Amazon Alexa, XBox One but when I try to connect my Ring video doorbell, Blink camera system or Nest products (smart thermostat and Nest protect) it is having issues establishing an internet connection and keeps telling me there was a problem with the internet. If I connect these devices to my old router (also Netgear) or via mobile hotspot, they connect right away. I’ve never had this issue happen to me before and I am literally at a loss. I have tried everything that I can think of to include factory resetting the router.
