Nighthawk xr500 connection issues

[praljak]

Hi all,

Purchased a XR500 router yesterday to replace my D-Link. I'm having issues setting it up wirelessly. When I try to connect wirelessly using my laptop it says it can't connect. The router itself is accessing the internet, and when I connect my laptop to the router using the ethernet cable I can access the internet, just not wirelessly, 

I was accessing Dlink support to try and fix my old router yesterday and they accessed my computer remotely and changed some settings on my laptop. I presume this is why I can't get it to connect. As I'm not overly tech savvy I thought I'd see if anyone could help. 

Thanks for listening to my rant..... 

[FURRYe38]

Do you know what they changed on your laptop? 

Be sure the adapter on the laptop is set for automatic IP addressing, not static IP addressing. 

You might ask D-Link what they changed. 

What is the model # of the D-Link router you have? 

Whats the Mfr and model of the wifi adapter in this laptop? 

Do other devices connect to the XRs wifi correctly? 

[praljak]

Thanks for the tips. Ended up being a static IP address. Changed that and all is good with the world 😁

[Netduma_Jack]

Was going to say, sounds like static IP! Good job on finding the solution.