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Re: Nighthawk xr500 extremely slow connection help

blakec
Aspirant

Nighthawk xr500 extremely slow connection help

I have a 400mbps download speed and the router initally sees this but as soon as setup is done it goes down to 65mbps wired. Even after I disable the QOS and anti blufferbloat it does not change. Please help as I really enjoy this router but this is totally unacceptable
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 8
FURRYe38
Guru

Re: Nighthawk xr500 extremely slow connection help

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Message 2 of 8
Netduma-Fraser
NetDuma Partner

Re: Nighthawk xr500 extremely slow connection help

By disable you mean you've clicked disable QoS under Anti-Bufferbloat options? If so as it is a new router it may be taking some time to negotiate with your ISP correctly, this can take a few days. Alternatively you could give the XR500 the MAC address of the previous router you were using by entering it in the Internet Setup page and then reboot the router.
Message 3 of 8
blakec
Aspirant

Re: Nighthawk xr500 extremely slow connection help

I've had this router for over a year now but just recently upgraded my internet
Message 4 of 8
FURRYe38
Guru

Re: Nighthawk xr500 extremely slow connection help

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Has a full power OFF of the ISP Modem and XR router then back on with the modem and let it sync, then factory reset the XR router and walk thru the setup wizard? 


@blakec wrote:
I've had this router for over a year now but just recently upgraded my internet

 

Message 5 of 8
Netduma-Fraser
NetDuma Partner

Re: Nighthawk xr500 extremely slow connection help

Did they provide you with a new modem? Did you adjust your speeds properly/have tried with turning of QoS using the method I mentioned?
Message 6 of 8
blakec
Aspirant

Re: Nighthawk xr500 extremely slow connection help

Arris surfboard sb8200 previously had the sb6183 model
Message 7 of 8
Netduma_Alex
NetDuma Partner

Re: Nighthawk xr500 extremely slow connection help


@Netduma-Fraser wrote:
By disable you mean you've clicked disable QoS under Anti-Bufferbloat options? If so as it is a new router it may be taking some time to negotiate with your ISP correctly, this can take a few days. Alternatively you could give the XR500 the MAC address of the previous router you were using by entering it in the Internet Setup page and then reboot the router.

Try the above and let us know how it goes.

Message 8 of 8
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