Nighthawk

[Andy3699]

I’ve bought a nighthawk xr500 that simply won’t work . I can’t find any help line phone number for netgear products. On setup I get a json error ... if I manage to avoid this I get an unsecured error router and modem are bran new. Ive done factory reset still the same errors ,it won’t work wireless or cables. £300 down the drain please help
Thanks

[Netduma_Jack]

Hi Andy - official support is here: https://www.netgear.com/support/contact.aspx

What is the actual error message you are seeing?

Please also confirm the browser you are using to access the router. We recommend Chrome or Firefox.