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Question about Nighthawk xr500


Question about Nighthawk xr500

I bought my router a week ago and found out that once every 24 hours, it will lose connection for like 30 seconds and then come back up. I'm just wondering if there is a way to fix this? Is it something to do with renew lease in the settings and if there is a way to where it doesn't disconnect me?

Message 1 of 4

Re: Question about Nighthawk xr500

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Message 2 of 4

Re: Question about Nighthawk xr500

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Be sure and change the default DHCP IP address pool side to to .200. 

Message 3 of 4
NetDuma Partner

Re: Question about Nighthawk xr500

Could you please confirm which firmware version you're runnning as mentioned above?

Are all devices loses connection, both wired and wireless?

Do you have to go anything to bring the connection back up or does it restore itself?

Message 4 of 4
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