Had a support case opened for this issue with my new router I got yesterday. Just wanted to share this info in case it happens to anyone else that gets a new one, and has the R-Apps not loading. Glad the new router is finally working and I can now do some serious QoS for my gaming.
Hello Netgear,
You can go ahead and close my case.
When I setup the router initially it asked to do the firmware upgrade to version 2.2.1.10. I did that and most of the R-Apps would time out and not load. The QoS and Geo-Filter pages would not come up at all. I did a factory reset, keeping the upgraded firmware and went through setup wizard again. No change.
I saw the forum posts from NetDuma engineers that said to upgrade to the 2.1.0.4, as this fixed the R-App issues. Doing this would require me to downgrade the firmware. Since no one was able to help me yesterday, I went ahead and tired this to see if it would fix the issue.
To my surprise, after downgrading the firmware, the R-Apps now loaded! Woot! I then went ahead and did the firmware update to 2.2.1.10 and the R-Apps are still loading. So problem fixed.
I assume that whatever fix that was in the 2.1.0.4 firmware didn't make it in 2.2.1.10, and/or it doesn't always fix the issue. Sorry I didn't think to see what version of firmware my router shipped with. So far I have been happily impressed with the speed, stability and the DumaOS.
