R app error

[Bullcity]

WhenI I login to the xr500 and go to the qos the r app that allows you to  prioritize devices does not load and error can't find device pops up.Setup modem/XR500/S8000 switch.

[Netduma-Fraser · Accepted solution]

How did you do the factory reset? It sounds like an issue that should almost certainly be resolved by a reset. So it may be yours actually rebooted, were settings wiped? Either do it from Settings > Administation > Backup Settings > Erase or hold the reset button in the back of the router for 30 seconds and let go.

[Netduma_Alex]

Have you tried any other browsers or incognito/private mode in any browsers?

Have you performed a factory reset since this started happening?

[Bullcity]

Factory reset XR500 same issue accured will try factory reset on s8000 next.

[Netduma-Fraser · Accepted solution]

How did you do the factory reset? It sounds like an issue that should almost certainly be resolved by a reset. So it may be yours actually rebooted, were settings wiped? Either do it from Settings > Administation > Backup Settings > Erase or hold the reset button in the back of the router for 30 seconds and let go.