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Guide

Random Lag spikes/disconnects throughout day

Bought this router a couple of weeks ago and ever since I get random lag spikes that disable my internet/freeze games for a good 20-30 seconds. It's terrible and baffling to me how I paid $300 for a router that performs worse than a stock router from my ISP. I would really like to keep this router if this gets fixed but right now, I have nothing but disappointment with it. 

 

My ISP is Spectrum, using the modem they gave me (maybe that's the problem?)

I have 1gb DL and 30mbps upload

My firmware version on DUMA OS is 

V2.3.2.40

 

PLEASE HELP! 

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 4
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Guide

Re: Random Lag spikes/disconnects throughout day

I think I fixed it? I disabled QoS and so far no disconnects, but I've only tested it for 3 games so far.

Message 2 of 4
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Guru

Re: Random Lag spikes/disconnects throughout day

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Is the game console connected wired or wireless to the XR router? 


@kodas wrote:

Bought this router a couple of weeks ago and ever since I get random lag spikes that disable my internet/freeze games for a good 20-30 seconds. It's terrible and baffling to me how I paid $300 for a router that performs worse than a stock router from my ISP. I would really like to keep this router if this gets fixed but right now, I have nothing but disappointment with it. 

 

My ISP is Spectrum, using the modem they gave me (maybe that's the problem?)

I have 1gb DL and 30mbps upload

My firmware version on DUMA OS is 

V2.3.2.40

 

PLEASE HELP! 


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 3 of 4
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NetDuma Partner

Re: Random Lag spikes/disconnects throughout day

That's odd, you shouldn't need to disable QoS to affect drop outs etc.

 

How has it been since? If you re-enable QoS, does it all work ok?

 

It's probably worth following our optimal QoS guide when you do re-enable it: http://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-q...

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