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Forum Discussion
IBTwist
Oct 12, 2020Aspirant
Random, Persistent Router Disconnects (XR500 with ATT Fiber and BGW210-700)
Hey fellow users, Been gaving some really annoying issues with my new XR500. Keep in mind I bought this only about 2 months ago. Basically, for the past 2 weeks, I have been experiencing con...
Netduma_Alex
Oct 12, 2020NetDuma Partner
Sounds like the unit might be restarting itself... When the error occurs, am I right in thinking that the only light that stays on is an orange power light?
Which firmware version are you using?
- IBTwistOct 12, 2020Aspirant
Yep that is exactly what the lights are doing. Why would it be restarting itself, is that something in the settings that is making it do that or is it something more to do with the hardware?
My firmware is V.2.3.2.56
- IBTwistOct 13, 2020Aspirant
Just happened two more times today. Doing the same exact thing. Definitely seems like its resetting itself. Please give me any guidance on what to do, is this a settings issue, firmware issue, or is it just a hardware issue and does it need to be replaced??
- Netduma-FraserOct 13, 2020NetDuma PartnerDo you have it plugged into a power extender? If so plug directly into a wall outlet and see if that resolves it please.
- IBTwistOct 13, 2020Aspirant
No it is plugged in directly to a wall outlet and always has been. Probably asking an obvious question here, but if power is insufficient in a particular outlet, would that really just cause it to reset rather than power off completely? Seems interesting to me. Also, if I moved it to another outlet or another location in the house, would that theoretically fix the issue as well? Thanks.