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Orbi WiFi 7 RBE973
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Re: Reconnections and Bluetooth interference

Harpazo24
Aspirant

Reconnections and Bluetooth interference

Active connection to router causes Bluetooth to skip/drop

 

Both of my unrelated Bluetooth headphones have been skipping and having connection issues (music is locally stored), and after extensive troubleshooting I could not find anything wrong with them. I started investigating possible sources of interference, which led me to my wifi connection. Disabling wifi on my phone fixed the issue, but obviously wasn't optimal. I then tried keeping the phone's wifi enabled, but disconnecting from my network. This also resolved the issue, so I've narrowed down the issue to the router. 

 

I've already tried updating and rebooting several times to no avail. There has been other strange behavior with this router, most notably frequently seeing the connection briefly disconnect and reconnect to my phone (iOS16.3 which has also had its network settings reset). The router logs are filled with "XR1000 local1.notice CEVENT_APP[7623]...." every few seconds but I don't know if that's normal. I haven't been able to find hardly any info on those kind of logs.

 

Any help appreciated, both this Nighthawk and the last have failed miserably. Taking me forever to even post this because the "Labels" section is not showing acceptable labels FFS.

 

 

Message 1 of 4
Netduma-Fraser
NetDuma Partner

Re: Reconnections and Bluetooth interference

It's not necessary a router issue per se, WiFi (2.4GHz) & Bluetooth use the same frequency and so can interfere with each other. The best thing to do would be to use bluetooth, then use a WiFi analyzer and see what the least congested 2.4GHz channel is and change to that and see if it helps.
Message 2 of 4
Harpazo24
Aspirant

Re: Reconnections and Bluetooth interference

Thanks, I just checked but both my router's 5.0G and 2.4G networks are not sharing bands with any other network in range. I also did not think it was standard 2.4G interference because I can stand over the router with the bluetooth headphones without issue as long as my phone wasn't connected to the wifi. There's still the possibility of the phone having some odd issue, but I doubt it since the brief switching from wifi->cellular->wifi never occurred before this router.

Message 3 of 4
Netduma-Fraser
NetDuma Partner

Re: Reconnections and Bluetooth interference

That makes sense because then that WiFi connection is made so traffic is going back and forth over 2.4GHz and can then be interfered with. If you use your Bluetooth headphones and connect them to the phone via WiFi and put the phone ~3 feet away from you or put the headphones that far away does it continue to happen?

If you disable Smart Connect and connect the phone to 5GHz specifically I suspect it will work regardless of how close they both are to each other.
Message 4 of 4
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