I am trying to set up my new XR500, it is some what slow on most my wifi devices ( phones, tv's, ect non gaming devices) but they do work. My main problem currently is that when I have my TCL roku Tv ( brand new) connect to my wifi or wired in it will not allow me to open Prime Video (amazon video). I think it is one of the settings off with my router or how strict my router is but I have changed multiple settings and nothing is working. i have tried connecting it to my 2.4ghz wifi under channel 11 as recommended bu that does nothing, also have connected to 5ghz wifi and it does not work either. i think that the setting or stictness the router is also the cause of all my devices being slow. I am currently running 450mbps spectrum internet.
When I open amazon prime it just loads for a long time then say no network detected. I know it is not the tv because i can connect it to another internet source and it opens up immediately. I also know it is not the internet because Prime video will load on my other Smart tv (LG TV). I am thinking it has something to do with the router security or firewall or fireware blocking it. i am wondering if port forwarding would help but i can not find any info on Amazon servers or Prime video Serves to add the ports into the router.
the modem I have was provided my spectrum it is an Arris model TM1602A, it is a stand alone modem. Spectrum offered a sperate router but i decided to go with the xr500 so i do not think there is a double nat issue. I believe the Prime video issue is something to do with Prime Video and the Xr500 Router bc everything else works on my TCL tv but Prime and i have even hard wired the tv to the XR500 router to see if it was a wifi issue and it still does not load.
the exact error I am getting on Prime is "internet Connection Error"
even my LG tv is running Prime Video Slow. It use to open fast on my old internet with that modem/router combo from Windstream and i was only running 40 MBPS internet then. i have since upgraded to Charter Spectrum 400 MBPS package.
i do believe it has to do with the xr500 settings.
like i was saying all my wifi devices are running slow( non gaming devices) but my gaming computer is running great at the full 400 mbps speed.
