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Rx700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
Thanks again for the help it is appreciated. I would like to keep the router it has great protential, but if not resolved soon I need to find a different option. Hope you understand.
Thanks again.
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Re: XR700 internet drops, bad packet loss
I forgot to add I have tried all option listed on both FW.
oldest firmware has extremly less packet loss when wired then the new version. but everything else is the same
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Re: XR700 internet drops, bad packet loss
We're aware of that Geo-Filter bug and are actively debugging but shouldn't occur on the old firmware - I'm not sure if its related to the disconnections or not but shouldn't be.
On the WiFi issue we're hoping to hear back from the Netgear team soon, meanwhile do you have an active ticket ID I can pass on to expedite the process?
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Re: XR700 internet drops, bad packet loss
I don't currently have a ticket going. Should I start one?
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Re: XR700 internet drops, bad packet loss
I have started a ticket,
Ticket # 40753713
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
"I apologize for the delayed response.
Going back to your case, I do apologize however this device is beyond my scope of support."
And gave me a dead link to proceed. I'm super disappointed in the product and now customer support. Item has been sent back.
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Re: XR700 internet drops, bad packet loss
I'm having the exact same issue. I've tried everything listed in this and many other threads I've seen about this problem. At this point I'm getting ready to throw this expensive router out the window and go back to my 8 year old D-link because at least it will keep a connection live.
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
Yup tried that and still have the same problem.
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
Yeah I think that's where I'm heading with it as well
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
having same issue and its feb of 2019 this thing is going back Monday.
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
What do you do on the internet in the meanwhile? just take the packet loss? Yea right, they need to see the sales on this router dwindle so it will make them think twice before putting out some half baked product.
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
which version of the firmware is reocmmended for that?
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Re: XR700 internet drops, bad packet loss
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Re: XR700 internet drops, bad packet loss
so after the downgrade it did get a lot better, the router still drops packets but not as significant as before, but the fact remains its still dropping out some how.
When previously before it would drop packet hard at the top and make a red line across all 3 and cause the hard stutter, this time it isnt hard stuttering and its only dropping at the router side.
Tomorrow i still have the rma for amazon im torn on what to do.
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Re: XR700 internet drops, bad packet loss
You might return the unit and hold off a while until NG gets this corrected. Then come back and try another one. Just keep an eye on the download site for updates.
@iamsotorious wrote:
so after the downgrade it did get a lot better, the router still drops packets but not as significant as before, but the fact remains its still dropping out some how.
When previously before it would drop packet hard at the top and make a red line across all 3 and cause the hard stutter, this time it isnt hard stuttering and its only dropping at the router side.
Tomorrow i still have the rma for amazon im torn on what to do.
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Re: XR700 internet drops, bad packet loss
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more