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Aspirant

Re: XR700 internet drops, bad packet loss

my internet become slow after change to xr700, my old asus ac5300 don't have problem, but with the nighthawk i cant even use discord.
Message 51 of 55
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Guru

Re: XR700 internet drops, bad packet loss

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What speeds do you pay for UP and Down? 

Speed testing with a wired PC or Laptop? 


@tonyw009 wrote:
my internet become slow after change to xr700, my old asus ac5300 don't have problem, but with the nighthawk i cant even use discord.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 52 of 55
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Aspirant

Re: XR700 internet drops, bad packet loss

what is FW?

my modem model is: ARRIS DG2460A

the router xr700 is connected directly to the modem

download speed 600mb, upload speed 10mb

speed test using wired PC, cable CAT8

 

My pc:

Windows 10 PRO

Nvidia TItan XP collector edition

Intel i7 6900k

32GB RAM 

motherboard msi x99 gaming pro carbon

power supply 1200watt

 

try update the firmware and downgrade, but still slow internet, that doesn't happen with my old asus ac5300

Model: XR700| Nighthawk Pro Gaming Router
Message 53 of 55
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Guru

Re: XR700 internet drops, bad packet loss

FW = Firmware

 

Your ISP modem has a built in router and wifi already:

https://www.arris.com/globalassets/resources/data-sheets/dg2460_ds.pdf

 

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

 

Might downgrade to v20 as others reported this solved there problems. Recent FW seems to have problems. 


@tonyw009 wrote:

what is FW?

my modem model is: ARRIS DG2460A

the router xr700 is connected directly to the modem

download speed 600mb, upload speed 10mb

speed test using wired PC, cable CAT8

 

My pc:

Windows 10 PRO

Nvidia TItan XP collector edition

Intel i7 6900k

32GB RAM 

motherboard msi x99 gaming pro carbon

power supply 1200watt

 

try update the firmware and downgrade, but still slow internet, that doesn't happen with my old asus ac5300


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 54 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

Have you entered your correct speeds into Anti-Bufferbloats options in QoS? Do you have Anti-Bufferbloat enabled and Bandwidth Allocation with share excess off? If you disable QoS in Anti-Bufferbloats options do you get your expected speeds?
Message 55 of 55
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