Source video issues

[Thawk21]

I moved to a new house fiber internet. 1gb up and down. My speeds seem fine but for some reason when watching twitch or YouTube, anything over 480p quality it starts to buffer. This happens from my pc that is hard wired and from my phone that is on wireless. Any ideas what could cause this?

[Netduma-Fraser]

What are your QoS settings?

[Thawk21]

I haven't changed anything. So whatever the defaults are out of the box.

[Netduma-Fraser]

Have you enabled the Geo-Filter? Are you using Smart Connect for wifi? If so disable and connect to 5GHz

[Thawk21]

I do have smart connect turned off and am using 5ghz and I've tried hard wiring and still happens.

[Netduma_Jack]

The best step here is to isolate where the issue is. What happens if you connect these devices to your modem, does the issue continue?

If it does, then there's probably an overall problem with the line.

If they're fine, then there's likely to be an issue with the router. 

Let us know what you find. Thanks.