Submitted support request but no response after 6 days

[ramon-rocha]

Hi guys, I submitted a support request about a week ago for an issue I'm having with my XR500 but I have yet to hear anything back.  Is this normal?  I'm still in the 90-day support window.  Does anybody have an email address or phone number I could use to follow up?  Thanks.

[Netduma-Fraser]

Hi ramon, if you log in here you should see a 24/7 support number that you can call: http://support.netgear.com/