Troubleshoot

[Griffin01]

I have a xr1000 router and the internet randomly turns amber flat amber or just off I called the internet provides and they said that they couldn’t help.

[michaelkenward]

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@Griffin01 wrote:
I have a xr1000 router and the internet randomly turns amber flat amber or just off I called the internet provides and they said that they couldn’t help.

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Internet service providers are  notoriously hopeless with support. They always pass the buck.

I assume that there is some sort of modem/gateway sitting in front of this router. What is it?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[Netduma-Liam]

Good questions above, that would be helpful to know.

In addition to this, when the internet disconnects are you still able to access the DumaOS interface by going to 192.168.1.1 in your web browser?

Does the connection restore itself or do you have to manually reboot?

[molydoly]

Hello, 

If you router disconnect and reconnect automatically, check that is router heat up or place it some cooler place.