Unauthorised xr500

[joebp22703]

I tried to login on the router via routerlogin.net and without giving me any time to type my password it automatically loads this screen.

Can you please help me fix this?

[FURRYe38]

Wire connect a PC to the router and factory reset the router using the back push pin button for 15 seconds.  Wait for the router to ready, then log in to 192.168.1.1 using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

[joebp22703]

It says I have an ad blocker, but I don’t even have one installed. Don’t really understand.

[FURRYe38]

What browswer are you using? Try IE11, FireFox or Opera browsers...

[joebp22703]

I’m using Chrome Beta (64 bit). I am also using Kaspersky Anti Virus. Could that be interfering with the page having these errors?

[FURRYe38]

Temporarily disable Kaspersky and see. 

Does other browsers work? 

[Netduma-Fraser]

Any update on this issue joe?

[joebp22703]

It works in Microsoft Edge but not Chrome.

[FURRYe38]

Was Chrome updated recently? Seen other users having problems with Chrome and it now working well in recent days. Seems to be a Google issue. 

[joebp22703]

Yeah.

[FURRYe38]

And had it worked before? 

[Netduma-Fraser]

As you're using a beta there may be issues, use a stable version of Chrome and it should be fine.

[joebp22703]

I’ve tried the stable version of chrome and still not working...

[Netduma-Fraser]

Could you use an incognito window on stable Chrome please and see if that works? It seems strange Chrome wouldn't work when it is our recommended browser, I would expect Edge to be the likely candidate if it didn't work.

[joebp22703]

Nope nothing. Don’t understand unless it’s a glitch with my particular router.

[Netduma-Fraser]

Does it happen when trying to access via the LAN IP & routerlogin.net? Are you trying to access using HTTPS?