Verizon Fios gigabit slow speeds

[CptinCaveme]

Slow download speeds with verizon fios gigabit service.      

[Netduma-Fraser]

Hi Cptin, this is very likely misconfigured settings. Please follow these steps:

1. Set Anti-Bufferbloat to 'Never'
2. Ensure Bandwidth Allocation's Share Excess for both download/upload is ticked.
3. Remove any manual rules from Traffic Prioritization.
4. Do a wired speed test from a PC

If that doesn't work disable QoS from Anti-Bufferbloat's menu and then do a wired speed test from a PC.

[Netduma-Fraser]

Hi Cptin, just checking in to see if my suggestions resolved your issue?

[CptinCaveme]

Hi Fraser​

I disabled all QOS and speeds where still low on dslreport, speedtest, along with a few more testing sites.  I average 250 down and 400 up.  I am paying for 940 down and 860 up.

I then tried different browsers and about the same.  

I am connected to my ISP router (DMZ) as I need for TV services.   I think from reading a few forums that maybe the issue.  When I test from ISP router speeds are closer to what I am paying for.  Averages 920 down and 900 up.  

Thanks for all your help.

Sorry for not responding sooner. 

[Netduma-Fraser]

Do you have other devices connected to the ISP router? If so connect all of them to the XR500 & turn off the WiFi on the ISP router so nothing can connect to it by accident. Then redo the test.

If you have IPv6 enabled on the XR500 then disable that and then redo the test. Are you using PPPoE on the XR500? If so can you make the ISP router handle that instead?

[itsyamce]

I am having the same issue too... My XR500 is actually connected to the modem instead of the Fios Quatum router... which is giving me 300-500 mpbs or lower... I’m paying 948-840mpbs on my ISP

[itsyamce]

I also am returning my FIOS Quatuam back to Verizon for The Nighthawk because I don’t want to pay up $10 a month for rent of Verizon

[Netduma-Fraser]

Are you saying that by bypassing the Fios router and connecting the XR500 directly to the modem that you're now getting your full speeds?

[itsyamce]

@Fraser I’m actually getting lower speeds

[Netduma-Fraser]

Do you get your full speeds when directly connected to the modem? Have you followed the settings I gave above? Also take a look here for more detail: http://support.netduma.com/support/solutions/articles/16000061577-qos-bandwidth-speed-#3

[itsyamce]

I followed your steps above @Fraser and it gave me 90mpbs with a high 30ms ping 😞 & ok I’ll check the link

[itsyamce]

I’ve already done those steps before @Fraser

[itsyamce]

Maybe it’s the nighthawk router:(

[Netduma-Fraser]

If that's the case then it is very likely due to the MAC address or DNS. Set the MAC address of the XR500 to the previous router's MAC address. As well as finding the DNS for your ISP and state and entering that into the XR500.

Also make sure the ethernet cable you're using is Cat5e and above, as well as the PC you're using to test that it's network adapter can handle your speeds.

If you're still having issues with speed please download & install TeamViewer https://www.teamviewer.com/en/download/windows/ and then PM me with the ID and password it shows and then I can take a look at what is happening.

[CptinCaveme]

Should I try the MAC address for my setup?  As I would have two devices with the same MAC connected to the ONT.    

[itsyamce]

@Fraser i will do everything you said later on tonight because I’m heading to work and ill be home by 7pm eastern time

[Netduma-Fraser]

To clarify your setup is ONT > Fios router (required for TV services) and then the XR500 plugged into the Fios router? In that case you shouldn't need to do that I don't think. If you want to do TeamViewer I am happy to take a look now.

[CptinCaveme]

Yes that is my setup.  I am at work at the moment.  I know you are UK time zone (5 hours ahead)  I get off at 7pm eastern 12 your time.  

Can I get back to you on my availability. 

[Netduma-Fraser]

Yes absolutely, I am available anytime between midday to 2am UK time Sunday - Friday.

[itsyamce]

Hey  are you availabe ?

[Netduma-Fraser]

Hello, yes if you can PM me your TeamViewer details now I can take a look.

[itsyamce]

 do i need to put my broadband MAC Address from Fios to Netgear router ? 

[Netduma-Fraser]

If you haven't followed the suggestions I've given yet I would do so first to see if that resolves your issue yes.

[itsyamce]

ok i will

[itsyamce]

im going to download team viewer