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Re: Very Disappointed with XR500
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Re: Very Disappointed with XR500
Still no solution, have not heard from them in over 2 weeks. Have had the router for almost 2 months now, and it's just sitting on the shelf because I can not use it. I am not happy at all with NETGEAR. I am currently trying to get a refund for the router. NETGEAR right now has lost my business unless they make this right. Of course losing one person out of millions means nothing to them. Thanks for the $350 paperweight!!!
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Re: Very Disappointed with XR500
Do you have a Case ID with them? I passed on this thread, but a Case ID is always best because it can then be managed through their system
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Re: Very Disappointed with XR500
Yes, I do have a case number: 40292143. I got a reply saying they could not duplicate my problem, so I guess I'm SOL. Glad to see that NETGEAR doesn't give a crap about their customers. I got an idea, send your engineer to my house, I'll show them what it's doing!
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Re: Very Disappointed with XR500
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Re: Very Disappointed with XR500
So it's been a few months since my last update. Would you believe i still have no fix to my issue. $300 router sitting on my desk collecting dust and Netgear has no idea what the problem is. Multiple hour plus phone calls, multiple logs sent in, and still claiming they can not duplicate. Send a tech here, I will show you what it's doing. Anybody have a way to contact them other than tech support, I'm done with the run around. I want a refund or some kind of compensation, this is f'n ridiculous.
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Re: Very Disappointed with XR500
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Re: Very Disappointed with XR500
I was told it was escalated, to who it was escalated I have no idea. But apparently who ever has it now, doesn't know what to do either since it's been about 3 months since it was escalated.
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Re: Very Disappointed with XR500
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