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Re: Where to go after XR500?
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I've tried reverting to previous hardware, I've followed the troubleshooting steps for qos, and every other thing I've done while searching through the forums. Nothing has made this router work properly.
I'm unable to still return it for a refund as it's outside of that window. So my question is, do any of you have any suggestions for routers that can actually handle gigabit speeds and not require resets every day in order to stay connected? Netgear has broken my trust with this product so I'm looking to find a product that works well and has a company that stands behind it. Would really appreciate some help finding something that'll work.
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Re: Where to go after XR500?
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
The XR series can handle 900Mb wired speed tests...
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Re: Where to go after XR500?
I've seem where people claim this router can handle these speeds, but I have my doubts. I've verified with speed tests it's wired to the modem they I'm receiving full speeds, but then when wired to the router I don't get close to them. I've done all of the troubleshooting in this forum and spent weeks now combing through them all for new solutions. Nothing has worked. I feel like I was robbed of the money spent on this router as it has yet to fulfill any of the performance it claims to give.
The forums and other sites are littered with posts of this router not getting full speeds, and of firmware .40 constantly losing internet connection. Yet, nothing but silence from Netgear. The lack of support for fixes to this router, and instead rolling out a more expensive router and updating its firmware show exactly where their priorities are.
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Re: Where to go after XR500?
Are you doing a full factory reset and setup from scratch when upgrading or downgrading FW?
Are you getting 900Mb now with v32 loaded?
Ensure the cable in between the modem and router is of good quality. CAT6 is recommended.
Yes v40 seems to have issues.
You can check the WAN to LAN speeds of the router if you have two PCs and switch:
https://www.duckware.com/tech/router-wan-to-lan-throughput-test.html
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Re: Where to go after XR500?
No, I still don't get my full speeds. Like I said, this router has never achieved full speeds.
All of my cables are Cat 6. I went and bought all new cables in October to ensure they were all cat 6 to rule that out as an issue. Like I said, I've combed through everything I could find looking for solutions. Nothing has worked. I'm at my wits end and need to figure out an alternative that works.
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Re: Where to go after XR500?
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Re: Where to go after XR500?
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Re: Where to go after XR500?
I would ask NG for an RMA. The XR does support 900Mb from Wan to Lan. If yours is not, then the unit maybe bad.
Open a support ticket here:
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Re: Where to go after XR500?
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Re: Where to go after XR500?
To be clear, I didn't make this post expecting a refund or anything. I was looking for other users to help me figure out which router and modem to go to from here. The current Netgear setup is not performing, so I would like to ensure that the next purchase I make isn't on an expensive dud with no support
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Re: Where to go after XR500?
Unless there is some issue with how the CM1000 and XR500 work together, I can only assume it's the router that's a bust. I've received the correct speeds when hard wired directly into the CM1000
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Re: Where to go after XR500?
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Re: Where to go after XR500?
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Re: Where to go after XR500?
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Re: Where to go after XR500?
I appreciate you attempting to help. But this router is seriously flawed. I just hate that I spent so much money on this thing. It seriously is over priced and under performs, and Netgear obviously isn't interested in fixing anything. I doubt I'll be buying any more of their products after seeing how this "premium gaming" router performs, and lacks any official support from the manufacturer
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Re: Where to go after XR500?
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Re: Where to go after XR500?
I would look into a replacement for sure as this router can easily handle way over 1000mbps.
Either way, sorry to hear you had a poor experience.
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