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Re: XR 500 Network map not showing wired xbox one x

netduma.PNG

Message 26 of 155
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Re: XR 500 Network map not showing wired xbox one x

The two xbox's are on the bottom

Message 27 of 155
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Re: XR 500 Network map not showing wired xbox one x

and they are both currently on

Message 28 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

I can't see the picture, I'm assuming it's showing the Xbox's in offline. What I'm asking is, go on the Xbox itself and go to it's network settings. What IPs do they get and does that indicate its definitely the router they're connected to? I.e. Xbox showing IP 192.168.1.5 and the router LAN IP is 192.168.1.1
Message 29 of 155
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Re: XR 500 Network map not showing wired xbox one x

It does show an IP address on the xbox. Also I just rebooted router and now they are showing up on the rouer again. So apparently turning them off for long periods of time do something to the router not seeing them again once turned on.

Message 30 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

Is the console connected via automatic network settings? Seems odd it would suddenly work, do you know roughly when your DHCP lease resets daily?
Message 31 of 155
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Re: XR 500 Network map not showing wired xbox one x

Lokks like non stop

Message 32 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

It won't be non stop, you may get entries in the log regarding it but that won't be it. It'll happen once per day and you may notice brief disconnection during that time
Message 33 of 155
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Re: XR 500 Network map not showing wired xbox one x

Cleared the log and then refreshed it.

 

[DumaOS] DHCP new lease allocated., Friday, January 25, 2019 19:10:04
[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:09:53
[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:09:22
[DumaOS] applying qos for zone wan, Friday, January 25, 2019 19:09:21

Message 34 of 155
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Re: XR 500 Network map not showing wired xbox one x

[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:29:50
[DumaOS] applying qos for zone wan, Friday, January 25, 2019 19:29:49
[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:29:08
[DumaOS] applying qos for zone wan, Friday, January 25, 2019 19:29:08
[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:28:38
[DumaOS] applying qos for zone wan, Friday, January 25, 2019 19:28:38
[DumaOS] applying qos for zone lan, Friday, January 25, 2019 19:28:27
[DumaOS] applying qos for zone wan, Friday, January 25, 2019 19:28:27
[DumaOS] applying qos for zone lan, Friday, January 25

Message 35 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

The entry for that DHCP lease time was that just before the Xbox started to work correctly?
Message 36 of 155
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Re: XR 500 Network map not showing wired xbox one x

I do not know that answer. Last night I reset settings on the router to factory. The only thing I changed was IPv6 which my provider COX communication supports. This is where I think the problem is with the router and xbox. 

 

[DumaOS] applying qos for zone lan, Saturday, January 26, 2019 06:58:03
[DumaOS] applying qos for zone wan, Saturday, January 26, 2019 06:58:03
[DumaOS] DHCP lease change., Saturday, January 26, 2019 06:57:45
[DumaOS] DHCP new event., Saturday, January 26, 2019 06:57:45

Message 37 of 155
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Re: XR 500 Network map not showing wired xbox one x

I turned IPv6 off and still same issue. 

Message 38 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

Would it be possible to give all your devices static IPs and then disable DHCP completely and see if it works then or do you have too many devices?
Message 39 of 155
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Re: XR 500 Network map not showing wired xbox one x

That did not work as well. 

Message 40 of 155
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Re: XR 500 Network map not showing wired xbox one x

The only thing that works is unplugging the xbox now. Not eve flushing the cloud works. 

Message 41 of 155
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Re: XR 500 Network map not showing wired xbox one x

I meant unplugging the router. Sorry. A little frustrated at this point.

Message 42 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

If you connect it via WiFi instead does it work better? Sounds like for some reason its communicating with the router correctly, could be the wired connection
Message 43 of 155
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Re: XR 500 Network map not showing wired xbox one x

My sons xbox that is wifi has the same issue. 

Message 44 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

Okay, I'll pass this on to my team to have a look into.
Message 45 of 155
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Re: XR 500 Network map not showing wired xbox one x

Thank you

Message 46 of 155
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Re: XR 500 Network map not showing wired xbox one x

Looks like I might of stumbled on to something. I was bored with a game I have been playing forever and decided to look at my games. Almost all of my ready to install games were missing. So I just searched for it in store and got it. Then I decided to take my xbox off of geo filter by deleting it and then went to QOS and deleted it from traffic prioritization. When I went back to look at more games in my ready to install area they were all back. Im thinking geo filter, but who am I. I am going to keep it all off tonight and try tomorrow if the xbox pops back up on device manager etc. Hopefully this helps the team. 

Message 47 of 155
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Re: XR 500 Network map not showing wired xbox one x

Got up this morning and turned both the wireless and wired xbox on. Both did not show up on network monitor or manager. Once again I unplugged the router and then they were on network monitor and manager. Hope this info helps.

Message 48 of 155
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NetDuma Partner

Re: XR 500 Network map not showing wired xbox one x

So to confirm, the only way you can see these devices is by restarting your router?

 

This may have been asked before, but the next time they do not appear, could you go to System Information and see if your CPU graph is maxed out? It's not likely to be, but worth checking. Thanks.

Message 49 of 155
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Re: XR 500 Network map not showing wired xbox one x

Yes I have to unplug the reboot/unplug router.

 

The CPU was at 50

Message 50 of 155
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