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Solved
XR 500 Network map not showing wired xbox one x
I have tried to reach out to a couple others forums on here without any solutions. The only way I can get the xbox one x to show up is either rebooting, unplugging or flushing cloud. This issue has s...
I started this thread in January. Still not fixed. There is nothing that can be said on my disappointment with this issue. A gaming router that can see consoles and will not fix it. That is the issue. Also you lost a costumer. Once this thing breaks I am not going to get a netgear again.
There is nothing in the block/allow. And it does work with no issues if input my Xbox or PS4 in spectating mode. That’s why I’ve been so angry and saying over and over Geo filter don’t work at all. Because if you have the device and spectating mode it’s a literally doing nothing for your ping.
I understood the issue, I previously asked to test with the device removed completely to indicate whether it was a Geo-Filter issue or not.
When you have it in Filtering Mode is it added with the 'Console' service or are you able/have selected a different service?
When it doesn't work do you see anything on the map at all that has a blocked triangle?
When you have it in Filtering Mode is it added with the 'Console' service or are you able/have selected a different service?
When it doesn't work do you see anything on the map at all that has a blocked triangle?
- No blocked no triangles at all. I tried it the Xbox in Xbox/pc/PS4 service all did not work. Also had it in filtered modes with Xbox/pc/PS4 service all did not work. Also had it in spectating Xbox/pc/PS4 service that works with all three services. It only works in spectating or when it’s off if it’s unfiltered even if you widen the circle to the whole world it does not work at all.
- Could you just provide a screenshot of the entire Geo-Filter page please with the map zoomed out when it doesn't work please and another for when it does work in spectating mode? Try to take them when the issue happens/when it works. Would be good for us to see the difference between the two.
- Mean it’s pretty simple it dose not work in filtered no matter what setting I use pc/PS4/Xbox/other nothing works even if the circle is around the world or the size of a dime. Nothing blocked nothing in a triangle nothing. If it’s in spectating it works perfectly fine zero issues whether the circle is the size of a dime or circled around the world. Spectating mode works with or with out PS4/Xbox/pc/other option enabled it’s simple best way I can explain it. Netgear remote accessed my computer today and seen exactly what it was doing it’s terrible software on a terrible router all marketing gimmicks all it is you guys got this XR series being the greatest thing since sliced bread but these 2 ASUS routers have a lower ping and perform 100 times better. They also seen how five of my gaming devices don’t show up in the router software it says they’re disconnected but they are connected and have Internet on them. They were connected to my gaming laptop today your router software was showing them it was disconnected when they had remote access on it it’s garbage.
- Reason I ask is because it doesn't make any sense why that is happening, you would usually see something if it doesn't work. I've not seen this issue before.
Here are some suggestions as I'm not sure what you've tried specifically.
Disable any Ad blocker you may have installed on your browser.
Add routerlogin.net or the LAN IP to any Anti-Virus you have installed. The Ad blocker and Anti-Virus can interfere with some processes on the interface - that could explain why nothing appears with the filter on.
How are you accessing the interface - via HTTP or HTTPS? If HTTPS use HTTP please. Google Chrome is our recommended so please try that.
If that fails could you do a factory reset and see if it works when setting up the filter from fresh? (You can do a backup first and restore it later if needed but best to see if it works from scratch) - I did a factory reset three times. I had the router replaced twice RMA with brand new xr500’s. I use google chrome. I have no fire wall I opened it in the router and I use windows defender I tried it with that off and on.
- Okay thanks for the information. Using HTTP I assume as well? Do you have the Hybrid VPN enabled by any chance? Could you provide a screenshot of the Device Manager & WAN Settings please?
- No hybrid vpn and yes http
- Could you provide those screenshots please?
Also could you try this please, do a factory reset and don't connect any devices to it apart from a laptop and the console. Make sure the console has the device type of Xbox in the Device Manager. Then add it to the Geo-Filter and try loading up the game. Don't change any other settings. Also what is your exact physical setup? - I did that already three different times last month and I tried it again on all three firmwares I had on it with no luck. I have the new arris docsis 3.1 I have Xfinity gig service I have cat 5,6,7 Ethernet wires tried all of them had arris modem replaced twice had Xbox one x replace and PS4 pro replaced all Ethernet wires replaced. Your engineer team wrote level 3 support back and told them it’s something with the software.
- I/we are Netduma support so we don't have access to the tickets handled by Netgear. I'm asking about the setup in case there is something blocking it unintentionally. I'll pass this on to my team to see if they have anything further they could add.