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XR1000 + CM1000 Increased Ping in COD

Proxxee
Guide

XR1000 + CM1000 Increased Ping in COD

I recently upgraded from a xr450 to a xr1000 to better handle my connection. My connection benchmark is giving me all A+ with a sub 30ms ping which is great. However, my in-game ping has actually doubled and then some. Before, I could consistently get sub 20ms connections in my lobbies. Now, I hover in the 50ms range. I set it up the same way as the xr450. Same geolfilter location, same radius, same ping assist, etc. But now when I search for games, it goes all the way to 123ms before it finds a lobby for me. Both devices are up to date and have been hard reset. Any reason for the jump in ping?

Message 1 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

Where abouts are you located? Could you attach a picture of your Geo-Filter page please? What is the model of the modem/router the 1000 is connected to and if necessary have you entered the 1000 in the modem DMZ?
Message 2 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

I'm in East-Central Alabama. Modem is a CM1000v1. Router is a XR1000/AX5400. I havent put anything in the DMZ

 

Also, autoping isnt working at all.

Message 3 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

Try this:

Quit the application/game/client completely
Remove device from the Geo-Filter
Resync from the Geo-Filter Map menu
Re-add the device to the Geo-Filter with the manual option
Set up the Geo-Filter how you like
Wait 2 minutes
Boot up application/game/client
Then see if it works better
Message 4 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

I'll give that a go later. Wife n kids...Know how that goes.

 

Edit: Derp. I read reboot router. I've done the above multiple times to no avail.

Message 5 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

You said your in game ping has gone up but what about the ping on the Geo-Filter, what do you get there?
Message 6 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

It's not showing anything at all. Resyncing and rebooting did nothing. I dont want to factory reset.

Message 7 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

Manually ping the server instead by clicking on the icon on the map that's within your radius, what does it show then?
Message 8 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

I cant ping anything. There's no servers showing up at all aside from the one in the UK

Message 9 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

Also, waveform shows very different results from Duma's connection benchmark regardless of if CC is on always or auto-enabled. Auto enabled works when testing in Duma but not in waveform.

Message 10 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

This is with Always ticked 

Message 11 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

What percentage do you have Congestion Control set to?

So when you're actually in a game playing there is nothing showing on the map?
Message 12 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

125/500 down (25%)

18/20 up (90%) 

 

Has yielded the best bufferbloat test BUT autoenable doesnt work so I have to manually turn it on when I get ready to play.

 

And no, no servers besides the one in the UK (46-48ms) show up. No US servers at all. There are 2 for sure within my radius. Atlanta and Miami.

Message 13 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

This is a video of me searching for a match. QOS settings above are set to always. Filtering is on (have tried manual and recommended>call of duty. Checked my account and there's no shadowban.

streamable.com/aehbut 

Message 14 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

How do you have Traffic Prioritization setup? Auto Enable will only work if TP triggers.

You have Ping Assist enabled and the map is zoomed in, if you put Ping Assist to 0, leave it zoomed out, close the game completely and exit the launcher, wait 2 minutes then launch again see if it works
Message 15 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

No dice. Waited almost 10min. streamable.com/d84tit

Message 16 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

Add the PC with the Games Console service for Traffic Prioritization. Double check the IP on the PC itself, does it match the IP shown in the Device Manager on the router for the name you think it is?
Message 17 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

Apologies for the late response. IPs match. .9 was the original before I gave it a static IP of .3. The address at the top is IPv6 but Im using IPv4 on my console. Still getting 100ms searches

Message 18 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

Delete the other devices from the Geo-Filter then follow the steps I mentioned again and see if if works please.
Message 19 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

Followed all steps, resynced the cloud after deleting the geo-filter console, rebooted the console, rebooted the router. 102ms latency in-game

Message 20 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

My ping heatmap is working fine. Slower than my 450 but functional.

Message 21 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

Factory reset and changed my SSID so only the devices I had plugged into the router would have immediate access. Configured the QOS and Geo-Filter. Geo-filter has servers and ping-assisted players popping up on the map and QOS is engaging but in-game searches still reach 120+ ms. https://gyazo.com/4b281606c052e300f7c85b0bf5a4d097

 

For the life of me, I just cant figure out why searches are taking so long. https://gyazo.com/9f8b81d1edee407efa3a7487df2a8c9f

Message 22 of 39
FURRYe38
Guru

Re: XR1000 + CM1000 Increased Ping in COD

Please post a copy and paste of the modems connection status data and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...


@Proxxee wrote:

I'm in East-Central Alabama. Modem is a CM1000v1. Router is a XR1000/AX5400. I havent put anything in the DMZ

 

Also, autoping isnt working at all.


 

Message 23 of 39
Netduma-Fraser
NetDuma Partner

Re: XR1000 + CM1000 Increased Ping in COD

What is the ping you're seeing on the Geo-Filter specifically? Are you using a VPN or trying to search with a lot of people in your party?
Message 24 of 39
Proxxee
Guide

Re: XR1000 + CM1000 Increased Ping in COD

Message 25 of 39
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