XR1000 Error "This Rapp is not loaded yet, please try again in a minute. "

[Morghdred017]

I have encountered this error "This Rapp is not loaded yet, please try again in a minute." on 2 of the feature only, Geo-Filter and Ping Heatmap.

Have attempted to do factory reset over multiple time through out whole morning but situation either went worst with most of the "rapp" been not loaded, or back to only the 2 I listed above been unable to load.

Using latest official firmware of 1.0.0.5.2

Can anyone help me with this? Even though I dont think those 2 feature might be any huge help, but still feels iffy with stuff not working as intended.

Thanks all for your help in advance.

[Netduma-Fraser · Accepted solution]

Re-upgrade to the same firmware using the TFTP method, once complete wait 2 minutes then access and see if it works. If not do a reset from the interface, wait 2 minutes and try again.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

[Netduma-Liam]

Sorry to hear this!

Could you please try going to System Information -> Installed Rapps -> Click the three line menu and set the number of retries to 5.

Then reboot the XR from the interface and see if the issue continues.

[Morghdred017]

Unfortunately it did not solve the issue, still can not access Geo Filter and Ping Heatmap only

[Netduma-Fraser]

A reboot usually resolves it, did you do a factory reset after upgrading to the latest firmware? If not I would recommend doing that as otherwise remnants from previous versions can cause issues

[Morghdred017]

I did, multiple times, even tried to factory on the pin on reset for 30 second+ method, and the in system menu reset opinion, both Geo Filter and Ping Heatmap never worked; some reset instances actually made QoS unable to open as well

[Netduma-Fraser]

Can you see whether it loads using the Microsoft Edge browser please?

[Morghdred017]

Unfortunately nope, using Microsoft Edge still returns this error

[Netduma-Fraser]

Unplug the router from power for 10 minutes, then plug in, wait 2 minutes before accessing/connecting then load each page once and see if it works please

[Morghdred017]

Just tried these steps, new error on Geo-Filter: "Script Error"

Waiting it out returns the same rapp not loaded error on both Geo-Filter and Ping Heatmap still

EDIT: I did notice on the main Dashboard screen, the middle big section is on forever load circle, as well as in System Information page, bottom most large section

[Netduma-Fraser · Accepted solution]

Re-upgrade to the same firmware using the TFTP method, once complete wait 2 minutes then access and see if it works. If not do a reset from the interface, wait 2 minutes and try again.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

[Morghdred017]

Re-upload firmware works, thank you very much for your assistance!