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XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Rolex
Tutor

XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I have been trying to use GeoFilter on my newly purchased XR1000 router through DumaOS and it will not open.

Firmware version 1.0.0.58

Any suggestions would be appreciated.

Message 1 of 53
FURRYe38
Guru

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX80 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Thanks for posting this issue.

 

Which browser are you using to access the interface? Are you seeing the same problem in all web browsers?

If you reboot the XR, are you then able to access the interface again until the problem re-occurs?

Message 3 of 53
Rolex
Tutor

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I have used both Gooogle Chrome and Firefox. I have also rebooted the XR as well and can use the interface. I just cant access the GeoFilter. 

Message 4 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Thanks for letting me know!

 

So could you please go to System Information -> Installed Rapps -> Click the three line menu -> Set the number of retries to 5. After this you may want to reboot the router, then see if Geo-filter will load.

Message 5 of 53
Rolex
Tutor

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I followed your steps specifically and still not luck.

Message 6 of 53
Netduma-Fraser
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

How long are you waiting after a reboot to access? It's a good idea to wait at least 2 minutes as it gives the Rapps time to load correctly.
Message 7 of 53
Rolex
Tutor

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Okay I did that. I even restarted my pc. A new error message came up and said "Uncaught and Undefined", the preceded to go back to the original message. After I clicked ok, it went into and infinite loading screen.

Message 8 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Could you please clear your browser's cache and check if the interface can load properly? That's a bizarre issue.

Message 9 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I'm having this exact same issue on the XR1000. I can't for the life of me access the Geo-Filter or Ping Heatmap. 

 

I've tried Chrome, Mozilla, Brave, Edge - and nothing... 

 

I've restarted the router, tried putting the Geo-filtering to 5 ... Nothing works...

 

Help!

Message 10 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Could you just confirm which firmware version you're running?

Have you gone to System Information -> Installed Rapps -> Clicked the three-line menu and set the number of retries to 5?

Message 11 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

1.0.0.58_1.0.44

This is a brand new purchase - just installed it yesterday.

And yes I did the 3 lines and setting it to 5.

Nothing works.
Message 12 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

OK, and if you reboot the XR, do all RApps then load properly again temporarily?

Message 13 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I've tried that. Geo-Filtering has NEVER worked for me. 

Message 14 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Can you please reproduce the error, then grab a log file from System Information and send it over so we can take a look at what the issue might be? A few users had a similar issue on the R2 and we've fixed that, so if you're experiencing the same thing we'll definitely have that fixed in the next firmware.

Message 15 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Easy to produce - I open up 192.168.1.1 and GEO-Filtering doesn't work. 

 

Where do I send the log? 

 

Thanks

Message 16 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

 
Message 17 of 53
Netduma-Liam
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

If that's all there is in the log that won't tell us anything unfortunately.

 

I'm not sure if you noticed when you setup the XR for the first time, but it probably downloaded the latest firmware and installed it. One thing that occasionally needs to be done after a big firmware upgrade is to factory reset the router. Sometimes when there's a lot of changes between two version, it can cause strange issues like this.

 

It would worth trying this and checking if the issues you're having still occur after this.

 

 

Message 18 of 53
Phaino
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Unfortuantely, I've tried this several times before setting up my entire network - and I'd love to not do it again, I have many security cameras and they require setting up everytime I reset the router 😄

 

 

 

Message 19 of 53
Netduma-Fraser
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Probably the best thing to do here would be to reupgrade the firmware using TFTP - this bypasses the boot process and any issues there, then once complete do a factory reset. I know its a hassle but it will be the freshest install possible as the firmware may have been corrupted when updated to originally. Once a reset is done wait 2 minutes before accessing the router.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP?artic...
Message 20 of 53
Brandon2021
Tutor

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I just bought and installed this router also... This is BS. Sending this trash back. 

Message 21 of 53
Netduma-Fraser
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

@Brandon2021 are you having the same issue or another issue we can help with?
Message 22 of 53
Shadeaux
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

I have same issue...brand new router. I had same issue with XR500. Except it would not load other Rapps like device list or qos. It did when I first installed it. But now...nope.  

The new one works for all but geofilter and heat map. 

Message 23 of 53
Netduma-Fraser
NetDuma Partner

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

@Shadeaux go to the System Information page, go to the Rapp panel, click the 3 horizontal line option menu, change retries to 5, then reboot the router from the interface and wait 2 minutes. It's important you wait 2 minutes before accessing as accessing too early while they're trying to load can cause the issue. If you have Armor enabled I'd disable that also.
Message 24 of 53
Shadeaux
Star

Re: XR1000 GeoFilter "The Rapp is not loaded yet, please try again in a minute" on DumaOS

Set retry to 5, rebooted from Administration UI, waited 10 minutes....same behavior.  Very frustrating. Geofilter pops up an "uncaught undefined" error right before popping up Rapp not loaded message. 

Message 25 of 53
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