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XR1000 Packet Loss while gaming
Hello, I recently bought this router so I could connect to lower ping servers from my area, Ohio. My current internet speeds are 400 mbps Down and 20 mbps Up. I'm still learning all of the QoS funct...
- Okay that's good, the router doesn't appear to be reporting any packet loss so it could be the server itself. When you notice the packet loss, try forcing a different server with the Geo-Filter and see if it disappears.
Nothing yet. I let ping plotter run all night and my WAN has only been on for 11 minutes as I type this. Someting is causing my WAN to disconnect and reset everything and when it does that, thats when we get interrupted during everything we do just stops for a good 5 to 10 seconds. I'm not sure what to do at this point but go back to my other router and let this one sit. The dos protection being disabled did slow down the WAN reset but something else is triggering it.
I will add a file too. The darker red lines is when WAN resets. The thin red lines, we dont actually feel or experience an issue.
System Up Time 1 days 05:34:05
| Port | Status | TxPkts | RxPkts | Collisions | Tx B/s | Rx B/s | Up Time |
| WAN | 1000M/Full | 5621 | 165161 | 0 | 1168 | 15938 | 00:15:47 |
| LAN1 | 1000M/Full | 25781779 | 10643026 | 0 | 72414 | 14465 | 16:28:31 |
| LAN2 | -- | 0 | 0 | 0 | 0 | 0 | 1 days 05:34:05 |
| LAN3 | -- | 0 | 0 | 0 | 0 | 0 | 1 days 05:34:05 |
| LAN4 | -- | 0 | 0 | 0 | 0 | 0 | 1 days 05:34:05 |
| 2.4G WLAN b/g/n/ax | 600M | 1098778 | 732954 | 0 | 8367 | 949 | 1 days 05:34:05 |
| 5G WLAN a/n/ac/ax | 4800M | 1427050 | 1028650 | 0 | 14053 | 5431 | 1 days 05:34:05 |
You could try reinstalling the firmware with TFTP https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP which will upload the firmware bypassing the boot process and any issues there. Then when it's done do a factory reset, that will give you the cleanest possible installation and hopefully may reduce the issues
Okay, I tried that and I'm still having WAN disconnect and reset. My R8000 router doesnt have the DoS attacks like this one does and I also don't lose the WAN connection. It's gotta be a firmware issue or hardware issue. Actually, I had to go back to the last firmware on my R8000 opposed to the current one because my internet speeds were not even hitting 100 out of 400. After going back to previous version, speeds were above normal. This seems to be a Netgear pattern with their firmwares. One breaks another and so on. Hopefully netgear can fix this soon and once its stable, if ever, i wont be downloading new firmwares cause whew, this is tiring and i dont need things to keep breaking haha.
- It's an issue NG are aware of but it doesn't usually happen this frequently, you could try going back to a previous version and see if that is more stable.
Update: Can confirm this was faulty hardware. I went to bestbuy and bought the same router. no issues with the new one. Sadly im 300 dollars in the hole beacuse netgear support takes FOREVER to help out.
After 14 hours, the WAN reset and now its resetting every 6 to 12 hours and this causes internet disconnects. I am going to return this router and buy an R2 from your website. Done with Netgear. I submitted a support ticket on July 2nd and I was told I was priority. I have not received a phone call or email since. Netgear is dropping the ball and none of this is Netduma's fault.
Sorry to hear this, thanks for your patience throughout troubleshooting nonetheless. We'll continue to work with NG on this issue, thanks for sticking with DumaOS!
- Netgear provided me with 10055 firmware and also had me run command prompt. Run the command "ping www.google.com -f -l 1500" if that fails, retype the command and instead of 1500, type 1492. If that fails, type 1472 (passes for me). Luckily I didn't return the XR1000 yet. Will be testing this. I changed MTU size in router settings to 1472. They say this should stop the fragmented packets causing internet loss. This is the first time I've ever had to change MTU as previously owned routers were at 1500 MTU. He said it's possible the 1472 MTU could work with current version 10052.
Right OK that's interesting, please do let us know how you get on with that!