XR1000 dropping out every couple of hours *intermittent issue*

[Action_B]

I have an Arris router/modem combo in bridge mode that goes to my XR1000. Both are about 6 months old and both have been amazing for 6  months without almost any issues. My wife and I play on two XBOX series X devices.  Lately, over this past weekend I've disconnected about once an hour to once every two hours when playing online. Shaxx is very upset with me. We use UPnP. The Upload is usually  around 20mbps at my house and the Download is usually around  550mpbps. QOS is set up with 25% upload/download allocated to both xbox. I have traffic prioritization on both of them and the congestion protection set to 70%. When it drops out I have a high amount of network jitter, packet loss and sometimes my router says disconnected, sometimes it doesn't. It happens for like only a minute so its hard to check the modem in time to see if the connection is solid if I direct connect to the modem. I have contacted my ISP and waiting for them to contact us to see if there is any issue on their end. I have of course unplugged and waiting for 2 minutes with both modem and router twice and hard reset both xboxes. 

My router is on firmawre version 1.0.0.58_1.0.44

When the issue happens this is the relevant logs I get:

[DHCP IP: (192.168.1.4)] to MAC address 18:B4:30:D8:A9:3E, Sunday, Apr 10,2022 21:04:39

[DHCP IP: (192.168.1.3)] to MAC address 18:B4:30:63:25:8B, Sunday, Apr 10,2022 21:04:37

[DHCP IP: (192.168.1.17)] to MAC address 1C:53:F9:13:90:96, Sunday, Apr 10,2022 20:57:07

[UPnP set event: Public_UPNP_C3] from source 192.168.1.2, Sunday, Apr 10,2022 20:54:27

[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Sunday, Apr 10,2022 20:53:19

[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Sunday, Apr 10,2022 20:52:49

[Admin login] from source 192.168.1.16, Sunday, Apr 10,2022 20:52:31

192.168.1.2 is my wife XBOX and 192.168.1.5 is mine. Any information would be helpful.

[Netduma-Liam]

Thanks for reaching out.

First thing to mention is that there's recently been a new firmware version released for the XR1000, please make sure you've updated your router to this and I'd also strongly suggest performing a factory reset afterwards to ensure any low-level issues left over from the previous firmware are cleared out.

You can download the new firmware from here: https://kb.netgear.com/000064837/XR1000-Firmware-Version-1-0-0-64

If you're still having the same issue after this, please go to Settings -> Setup -> LAN Setup and change the minimum DHCP IP to 192.168.1.50.

Then, add IP address reservations for each device. Make sure every device is given an IP between 192.168.1.2 and 192.168.1.49. After that reboot the XR1000 and let us know if that fixes the issue.

[Action_B]

The auto update feature doesn't seem to be picking up that version, is there a reason for that? I will implement  the changes you suggested. 

[Netduma-Liam]

I'm not sure, it may be something with the way NETGEAR posted it. Let me know how you get on.

[Action_B]

I did these steps tonight. my "Logs" page is all messed up and shows weird data unstead of the usual logs. Should I be concerned about that?

[Action_B]

The logs I have look like this:

May 12 20:55:04 XR1000 syslog.info syslogd started: BusyBox v1.30.1  73
May 12 20:55:05 XR1000 cron.info crond[9423]: crond (busybox 1.30.1) started, log level 8  95
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(675)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(746)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(926)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_post(1441)  68
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_post(1454)  68
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_post(1470)  68
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(929)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(699)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(699)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(699)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(675)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(699)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(675)  66
May 12 20:55:11 XR1000 user.emerg httpd: ****handle_get(411)  66

But they go on a lot longer than this post allows...

[Netduma-Liam]

These entries have been present in logs in newer firmwares so I don't think it's anything to worry about unless you're experiencing any specific issues?

[Action_B]

I am still having frequent disconnects.. I'm not even sure if it is the router. When it happens the router says that the internet is "disconnected". When I run speed tests I get 600 down and 20 up with A+ on speed and ping but the Ping Test (under load) shows a D. I dunno if that helps. I also noticed I can not change my time zone on my router.. Logs show up properly under monitoring tab>Logs but not under "system  information" tab. 

I did do a complete reset and ran setup wizard upon launch of the router after upgrading it on the OTA update. 

[Netduma-Liam]

OK, so when it disconnects you're still able to access the DumaOS interface, is that correct?

Since factory resetting the XR, gone through and reserved IP addresses for each device suffering disconnections? Or did you do this prior to resetting?

[Action_B]

All devices have a reserved address and all devices are remaining connected to the router when the internet connection disconnects on all devices simultaneously. I am able to access the DumaOS interface during the disconnects.

[Netduma-Fraser]

Are the reserved IPs outside the DHCP range? It is important that they are otherwise the disconnects may still occur.

[Action_B]

Yes, I set DHCP to occur 50-254 and my devices are set to 2-49 range.

[Netduma-Fraser]

Could you get the logs from the monitoring tab please when it happens and we can get a better idea of what is happening