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Re: XR1000 haserl CGI Error

SillyMo
Tutor

XR1000 haserl CGI Error

Hello!


I have an XR1000 that throws the following message when I try to log in to the admin page after rebooting the router.


haserl CGI Error
Failed to readline from 'config get DumaOS_Theme_Version'

Unfortunately I have to reboot the router quite frequently (once a week or so) due to the DNS issues that has been following me through every XR product I have had.  The only thing I have been able to do to get around this is master reset the router.  As you can imagine I'm not very excited to redo all my settings weekly.  

So!  Help?

Message 1 of 10
Netduma-Fraser
NetDuma Partner

Re: XR1000 haserl CGI Error

When does the error start to appear, is it after heavy usage, a reboot, settings changes etc? I see you have an Adblocker on the web browser, can you whitelist the interface please and see if that makes a difference?
Message 2 of 10
SillyMo
Tutor

Re: XR1000 haserl CGI Error

It seems to have been happening for the past 2 months or so on every reboot.

 

The issue is the router stops serving IPs for my wireless devices every week or so, so I reboot the router.  I noticed the issue when the Duma OS Android app wouldn't log in and just said Unknown Error Occurred.  I then tried to log in via a browser and got the message.  When this happens the only thing I have been able to do to get around this is reset the entire router using the pin hole then redo my entire setup.  About a week later we repeat this process.  (Side note, I'm getting really tired of these DNS issues)  I have tried to reinstall the firmware via the browser.  I looked at the TFTP process, but the directions say to look for an orange light, as far as I can tell my router doesn't have an orange light and I didn't want to make anything worse.

 

I disabled every plug-in in Edge Chromium and am still get the message.  I removed the AdBlock and still get the message.  I have tried it in Chrome, Edge Chromium, and Opera.  To make sure it wasn't my computer, I pulled out my Windows laptop and my MacBook Pro and get the same thing.

Message 3 of 10
Netduma-Fraser
NetDuma Partner

Re: XR1000 haserl CGI Error

The amber light is when you're doing the process, you won't see it at the start. I prefer this method, if you do it wrong then it just won't upload the firmware so it's perfectly fine to do - it can take a few tries sometimes to get the timing but I think in your case it's vital you do so https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Message 4 of 10
SillyMo
Tutor

Re: XR1000 haserl CGI Error

I tried to get the firmware uploaded for 2 hours. Every time it would fail so I gave up.

Now my router has been reset and it's not handing out an ips on the 2.4 ghz.

This is getting beyond ridiculous.
Message 5 of 10
Netduma-Liam
NetDuma Partner

Re: XR1000 haserl CGI Error

That's strange, so devices on the 5GHz channel are getting IPs fine?

Do you have SmartConnect enabled or disabled?

Message 6 of 10
SillyMo
Tutor

Re: XR1000 haserl CGI Error

Devices on 5ghz get their IPs fine.

Double checked and SmartConnect is off.

 

After 4 master resets, 2.4 started to hand out IPs.

Message 7 of 10
Netduma-Liam
NetDuma Partner

Re: XR1000 haserl CGI Error

OK, good work.

Have you since tried the TFTP upgrade now that it appears to be funcitoning properly again?

Message 8 of 10
SillyMo
Tutor

Re: XR1000 haserl CGI Error

Oh its not functioning properly.  It might be handing out IPs... but after rebooting it I can't change any settings.  Chaning anything on the Duma side, it just throws an error.  Attempting to get to the actual router settings, it never loads, just a blank page.  

 

Thankfully I made the choice to get ProSupport so I RMA'd the thing. While I have absolutely no belief that the 3rd one will work as it should, hopefully the 3rd one is the charm.

Message 9 of 10
Netduma-Liam
NetDuma Partner

Re: XR1000 haserl CGI Error

OK thank you the update, let us know if you have any further problems.

Message 10 of 10
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