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XR1000 router is preventing Citrix Receiver app from launching.

seanwilks
Follower

XR1000 router is preventing Citrix Receiver app from launching.

This is a strange issue and reproduceable on multiple PCs on my LAN. I have a computer that uses a VPN client to connect to work network, and the local PC connects using RDC to a PC at work. From the remote PC, the Citrix Receiver application opens, and should launch applications, but does not from home. At work (not RDC), the apps launch fine; a coworker is able to launch the apps when RDC from home; the apps launch when the local PC is connected to a phone hotspot instead of the router. So the router is somehow causing the virtual application on a remote PC to fail to connect. I don't know why or how, but I need a resolution.

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FURRYe38
Guru

Re: XR1000 router is preventing Citrix Receiver app from launching.

Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:


https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...
Please use this link to the main forum product list to review and choose where to make your posts. 


https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4
nielsvds
Luminary

Re: XR1000 router is preventing Citrix Receiver app from launching.

The Nighthawk pro gaming router do have build security from BitDefender and other security features called net armor. Chances are high that it is blocked there. The traffic controller can block it. Did you create any blocking rules? How to configure armor you find in the manual starting from page 91. The ports that need to be opened you find here (Citrix Workspace app = receiver)https://docs.citrix.com/en-us/tech-zone/build/tech-papers/citrix-communication-ports.html 

Message 3 of 4
Netduma-Liam
NetDuma Partner

Re: XR1000 router is preventing Citrix Receiver app from launching.

In addition, could you please quickly confirm if disabling QoS completely from the three-line menu in Congestion Control solves the issue? We have seen on some occasions that it can block certain services, this may be an example of this issue.

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