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XR1000v2 Random ping spikes at modem AND router, while wired?
I have been seeing ping spikes for months and have been going back and forth with visits from my ISP trying to "solve" the problem and nothing they do seems to actually fix it. They have replaced ...
Oh I was just using that game server as a reference in terms of the actual distance just from previous experience with pinging servers I basically I know I should have about 100ms-120ms to CA because of where I live.
Which is why when my local outbound connection is spiking above 100ms that's a clear problem. I live in Pennsylvania. Since I play a lot of online games and have a good frame of reference for ping based on distance I already have an idea of how bad things are or not.
Even just testing from speedtests with the ping and seeing the distance, or other things like testing Twitch servers.
Just as an example I started Marvel Rivals right now and have seen the Northern Virgina server have 36ms with a Green connection and then spike to 92ms randomly.
I don't think there's a noticeable difference in time played because I've been doing the testing sometimes even at like 11am when no one is around and surely not any kind of peak time for the neighborhood.
Fast.com also shows that I get rather high Loaded ms. Right now it says 70ms and normal speeds but the other day I tested it and had about half speeds with 11ms Unloaded and 158ms Loaded which is an insane number.
Here is another pingplotter one that I did for a local news site instead.
Here is another direct example in Marvel Rivals, sorry for the actual photo but doing it through PS5 on a separate account so I don't have the screenshots options linked to my other account.
The ping itself is reasonable but for some reason it has 95% packet loss, the other day when I checked it said 0% packet loss. But still you can see the same situation where it is saying my optimal server is Sydney with a ping of 227ms and 60% packet loss which makes no sense.
I also don't know why it doesn't show the ping between other devices which I've seen other people post with about the Marvel Rivals diagnostic, like between My Device -> Router and Router -> ISP Gateway but maybe that's just a console thing and it won't show me anyway.
But again just to reiterate this isn't a problem exclusive to Marvel Rivals I'm just showing this as an example.
EDIT: I ran the network diagnostics again on Marvel Rivals and this time it got it at 94ms and 95% Packet loss still at Northern Virginia but at least this time it is telling me I'm already at the optimal node which is true but kind of silly to say that after it got worse. Makes no sense.
- Thanks for the thorough information, it does kind of rule out most things, you said the issue has been going back months, do you recall anything that may have changed when that started? E.g. getting a new modem, even roadworks outside etc?
Nothing in particular I would say, at least not on our end, it's mostly been a lot of things trying to solve it and nothing does. Way back at the end of 2023 I bought a different set of a new modem and router just to finally get away from the one our ISP gave us that was a modem/router all-in-one but they lock out control over the webpage access.
So at the time I was seeing the problems on those, and when I started researching it it turns out that modem was part of the Intel chipset defect which I thought maybe was the cause, and separately when I was running a bufferbloat test it came back as possibly being effected so I thought the router wasn't good either and could have been interferring with any kind of gaming.
This is why this past year 2024 Black Friday I decided to spend more money and get what I thought was better stuff with new Netgear modem to get off the Intel defect and a new router to hopefully fix the bufferbloat.
But I'm still seeing these random spikes as a problem even after getting all that. Then I started calling my ISP again. First time they came and replaced a box outside cause it was completely broken with the cover falling off and the cables and connections were corroded so the guy replaced all that. The problem wasn't fixed. Next time they said a line was bad at the other box, replaced it and still had the problem. Then the third time today they replaced the line coming to the house and the problem still happened, so their last guess was the coax in the wall.
However, I can see that right now at 4am which is crazy early for me I'm doing pingplotter and the problem isn't happening at all, which really just makes the whole situation more weird. Even though everyone is asleep since they are home their devices would at least be on the network. Whereas when I test it around 11am-12pm in the afternoon no one else is around and yet it is way worse as you could see.
Since it isn't happening now at 4am, that tells me it is probably not the coax cable in the wall since it's obviously working fine. It's like the connection is somehow getting throttled or altered even in the afternoon with no one around and then it magically works at zombie hours like 3am-4am with no real issue. But what also doesn't make sense is that I would see the spikes when directly connected and just pinging between the PC/Router or PC/modem so I don't know how any throttling would even be happening.
I've attached a new pingplotter just from now at 4am where you can see it's not happening as severely if at all unlike previously. I'm just entirely confused at this point for what is causing it.- I think honestly at this point it has to be the ISP, either to do with the way they're routing you, poor management of their network or something else so if it was me in this position and I had the option I would change ISP
