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XR1009
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XR1009
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Re: XR1009
@saab4u2 wrote:
Big POS**T ! Used for over 10years yrs n ow they suck. The manager ran off too. Spend 350 on a router and they cannot make it work?
Really not sure what to make of this.
The manager ran off?
Do you have the XR1000? (you put XR1009)
What issues are you having?
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Re: XR1000
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Re: XR1000
When contacting support you click "mynetgear" at the top. Register an account and the device. From there you contact support. Not sure if that's how you did it but just putting it out there because many people don't talk to Netgear support. they get con/scam sites.
What firmware are you on?
What modem/gateway are you connecting it to?
Is it only wireless that you're having issues with?
What speeds do you pay for?
What speeds do you get hardwired in?
something to keep in mind with the XR1000 is that is uses smart connect. Smart connect combines the 2.4ghz and 5ghz bands into one. 2.4ghz is poor for streaming/gaming as its slow and more sensitive to interference. If you're in an area with congestion (apartments, condo, etc), try disabling smart connect. then you can make sure your streaming devices are connected to the proper band.
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Re: XR1000
There is no phone support. You do it via the support portal:
Contact Us | Support | NETGEAR
Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After the first 90 days – meant to cover the setup process – you have to pay for support.
Netgear does not provide paid support. It farms that out to Gearhead.
Or you can try to sort it out here. That costs you nothing.
You just have to provide a clear and understandable description of what the problem is and where things go wrong.
First, of course, read the documentation.
Visit the support pages:
Support | NETGEAR
and feed in your model number and check the documentation for your hardware.
You may have done this already, but I can't tell from your message.
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Re: XR1000
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Re: XR1000
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Re: XR1000
What firmware are you on?
What modem/gateway are you connecting it to?
Is it only wireless that you're having issues with? or does it happened wired as well?
What speeds do you pay for?
What speeds do you get hardwired in?
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