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saab4u2's avatar
saab4u2
Aspirant
Oct 21, 2020

XR1009

Big POS**T ! Used for over 10years yrs n ow they suck. The manager ran off too. Spend 350 on a router and they cannot make it work?

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 22, 2020
    saab4u2 wrote:
    Big POS**T ! Used for over 10years yrs n ow they suck. The manager ran off too. Spend 350 on a router and they cannot make it work?

    Really not sure what to make of this. 

    The manager ran off? 

    Do you have the XR1000? (you put XR1009)

    What issues are you having? 

    • saab4u2's avatar
      saab4u2
      Aspirant
      Oct 22, 2020
      I’ve tried the “support” three times now. A few weeks ago via text when I hooked up the router. After 15 minutes the person passed me off to another person who just started the line of questioning from the beginning. Two times last night, one via phone call the other via text. The person who answered the call said it sounded like it had to be reconfigured and transferred me to another person, that person couldn’t offer help on how to do that and simply hung up on me when I asked for someone who could. Then the text “support” said he couldn’t help as he has no knowledge of the XR1000 router. I asked for a manager again but nothing became of it. I even asked for their phone # so I could call them, that is where the nearly 20 minutes of support ended. How difficult is it to have a router stream videos from Amazon Prime, Disney +, Roku Channel, Tubi and others? I plug my old R6200 back in and everything streams as it should.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Oct 22, 2020

        When contacting support you click "mynetgear" at the top. Register an account and the device. From there you contact support. Not sure if that's how you did it but just putting it out there because many people don't talk to Netgear support. they get con/scam sites. 

         

        What firmware are you on? 

        What modem/gateway are you connecting it to? 

        Is it only wireless that you're having issues with? 

        What speeds do you pay for? 

        What speeds do you get hardwired in? 

         

        something to keep in mind with the XR1000 is that is uses smart connect. Smart connect combines the 2.4ghz and 5ghz bands into one. 2.4ghz is poor for streaming/gaming as its slow and more sensitive to interference. If you're in an area with congestion (apartments, condo, etc), try disabling smart connect. then you can make sure your streaming devices are connected to the proper band.