XR300 Disconnects From Online Games Exactly at 2 hours
Nighthawk Pro Gaming Router XR300\
Firmware is up to date
Modem: Netgear CM1000
PC and PS5
Hello,
I am reaching out in hopes that someone can propose a solution for my problem. Anytime I am using my XR300 for online gaming, I am disconnected from the online service after exactly 2 hours of gaming. This happens with wifi connection and wired connection. This is also consistent whether I am gaming on my PC or PS5. The only way the disconnects do not happen is if I utilize a wired connection directly from my modem to my gaming device. This has been my temporary solution, but cannot be a permanent solution, as this eliminates use of the router and no other device in the house will have connection to the internet. I have owned the router just over a year now and this has been an issue since day 1. I figured the issue was being caused by my ISP from my old apartment, but I recently moved and switched ISP's and this issue is ongoing. Thank you in advance for any help that can be provided.
Re: XR300 Disconnects From Online Games Exactly at 2 hours
1) When the disconnection occurs, I believe its only the gaming device that loses connection. And it is very quick to reconnect. When it happens, I am still able to chat on discord and PS5 party chat, so I am thinking there might be a momentary disconnect which kicks me from the online game and then it reestablished connection almost immediately.
2) I haven't noticed, but with the disconnections and reconnections being so fast, I don't think I would even notice if I am simply web browsing. I will say that I have never had issues streaming content on my TV. For instance, movies and shows over a two hours period, and I have never been disconnected.
3) I don't believe I am using either QoS or geo-filter at this time. I have tried messing with them in the past to find a remedy, which came to no avail. I think geo-filter is off at the moment, as I have no devices added for it to apply to. As for QoS, I have also tried various options. Currently I have anti-bufferbloat set to "always" and previously it was set to "never" Both options resulted in disconnects. My bandwidth allocation is currently set to even across all devices. I have even tried setting 100% allocation to whichever gaming device I was using at the time, and this did not fix the problem, so I changed it back to being even. I don't have any devices set up for Traffic Prioritization, but have previously tried adding both my PS5 and PC, which did not fix the issue either.
Thank you for your help. Please let me know if there are other options available to me, thank you!
Re: XR300 Disconnects From Online Games Exactly at 2 hours
Thanks for all the information, it's very helpful! Is it any particular games you notice it happen in or is it any game? Could you provide the log from the System Information page when the issue happens and tell us the time it happened? Hopefully there will be an entry in there that we can attribute to the issue
Re: XR300 Disconnects From Online Games Exactly at 2 hours
1) I only play two games. One is warzone on PC and the other is FIFA on my PS5. This issue is consistent on both devices and both games.
2) Here is the recent logs. I started playing at 1306 and got disconnected at 1504
[Remote login] from source , Tuesday, Mar 29,2022 15:07:24 [Remote login] from source , Tuesday, Mar 29,2022 15:06:52 [Remote login] from source , Tuesday, Mar 29,2022 15:06:42 [DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Tuesday, Mar 29,2022 15:04:28 [LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 13:06:21 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 13:01:39 [Time synchronized with NTP server] Tuesday, Mar 29,2022 12:44:32 [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 12:44:32 [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Mar 29,2022 12:29:17 [Remote login] from source , Tuesday, Mar 29,2022 12:09:20 [Remote login] from source , Tuesday, Mar 29,2022 12:08:49 [Remote login] from source , Tuesday, Mar 29,2022 12:08:18 [Remote login] from source , Tuesday, Mar 29,2022 12:07:45 [Remote login] from source , Tuesday, Mar 29,2022 12:07:31 [DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Tuesday, Mar 29,2022 12:01:07 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 10:39:24 [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 10:31:19 [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 10:24:33 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 10:16:58 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 10:14:10 [UPnP set event: Public_UPNP_C3] from source 192.168.1.7, Tuesday, Mar 29,2022 10:14:07 [Remote login] from source , Tuesday, Mar 29,2022 10:08:02 [Remote login] from source , Tuesday, Mar 29,2022 10:01:42 [Remote login] from source , Tuesday, Mar 29,2022 10:01:12 [Remote login] from source , Tuesday, Mar 29,2022 10:01:00 [Remote login] from source , Tuesday, Mar 29,2022 10:00:50 [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 10:00:13 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 09:36:50 [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 08:48:07 [DHCP IP: (192.168.1.5)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 00:45:31 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 00:45:07 [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 00:44:32 [Time synchronized with NTP server] Tuesday, Mar 29,2022 00:44:31 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Aug 08,2023 02:57:52 [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Aug 08,2023 02:57:10 [Internet disconnected] Tuesday, Aug 08,2023 02:57:09 [Initialized, firmware version: V1.0.3.72_10.3.55] Tuesday, Aug 08,2023 02:57:03
Re: XR300 Disconnects From Online Games Exactly at 2 hours
Could you please go to the XR Settings -> Setup -> LAN Setup and change the DHCP starting IP address to 192.168.1.100.
Then, add IP address reservations for both your PC and your PS5. Make sure you reserve them IP addresses that are outside of the DHCP range (192.168.1.2-99).
Save those settings and maybe reboot the PC and PS5 to make sure they're getting their new IP, then let us know if you're still having the issue.
Re: XR300 Disconnects From Online Games Exactly at 2 hours
Thank you for your help, I am going to apply these changes. Just one question (sorry for my confusion), when you say "outside" the range, the range is currently 192.168.1.100 - 192.168.1.254, so I should go below 100 or above 254 correct? I'm pretty sure that's what you meant, but I am trying to clarify to make sure I don't screw it up on my end and report back with negative results. Thank you again for all your help.
Re: XR300 Disconnects From Online Games Exactly at 2 hours
I set my pc to 99, and the problem occurred again (exactly at 2 hours). Below is the log. For some reason the times aren't accurate. Its only 10am here in southern California but the log is reading 7 hours ahead. The disconnect happened at 10:47am (but the log equivalent would be 1747) and even though I don't know how to read the logs, I dont see anything around that time indicating a disconnect.
[Remote login] from source , Wednesday, Mar 30,2022 17:49:33 [Remote login] from source , Wednesday, Mar 30,2022 17:49:02 [Remote login] from source , Wednesday, Mar 30,2022 17:48:31 [Remote login] from source , Wednesday, Mar 30,2022 17:47:54 [DHCP IP: (192.168.1.105)] to MAC address 82:A2:EE:BC:A1:DC, Wednesday, Mar 30,2022 16:55:17 [DHCP IP: (192.168.1.104)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 15:41:28 [Remote login] from source , Wednesday, Mar 30,2022 15:30:48 [DHCP IP: (192.168.1.103)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 15:30:42 [Remote login] from source , Wednesday, Mar 30,2022 15:30:20 [DHCP IP: (192.168.1.102)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 15:30:02 [DHCP IP: (192.168.1.100)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 15:29:59 [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 15:29:24 [Time synchronized with NTP server] Wednesday, Mar 30,2022 15:29:23 [Internet disconnected] Tuesday, Jan 04,2022 01:22:00 [Initialized, firmware version: V1.0.3.72_10.3.55] Wednesday, Mar 30,2022 15:29:20 [Remote login] from source , Wednesday, Mar 30,2022 15:28:31 [Remote login] from source , Wednesday, Mar 30,2022 15:28:16 [DHCP IP: (192.168.1.104)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 15:26:28 [DHCP IP: (192.168.1.103)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 15:25:53 [Remote login] from source , Wednesday, Mar 30,2022 15:25:09 [DHCP IP: (192.168.1.102)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 15:24:47 [Remote login] from source , Wednesday, Mar 30,2022 15:24:35 [Remote login] from source , Wednesday, Mar 30,2022 15:24:13 [DHCP IP: (192.168.1.101)] to MAC address 18:C0:4D:0D:80:77, Wednesday, Mar 30,2022 15:24:07 [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 15:23:40 [Time synchronized with NTP server] Wednesday, Mar 30,2022 15:23:40 [DHCP IP: (192.168.1.101)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Jan 04,2022 01:22:00 [Internet disconnected] Tuesday, Jan 04,2022 01:22:00 [DHCP IP: (192.168.1.100)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 15:23:36 [Initialized, firmware version: V1.0.3.72_10.3.55] Wednesday, Mar 30,2022 15:23:36 [Remote login] from source , Wednesday, Mar 30,2022 15:22:54 [Remote login] from source , Wednesday, Mar 30,2022 15:22:18 [Remote login] from source , Wednesday, Mar 30,2022 15:21:06 [Remote login] from source , Wednesday, Mar 30,2022 15:20:28 [Remote login] from source , Wednesday, Mar 30,2022 15:20:16 [Remote login] from source , Wednesday, Mar 30,2022 15:20:06 [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 14:48:19 [Time synchronized with NTP server] Wednesday, Mar 30,2022 12:33:34 [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 12:33:34 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Wednesday, Mar 30,2022 12:04:30 [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Wednesday, Mar 30,2022 11:58:21 [Time synchronized with NTP server] Wednesday, Mar 30,2022 08:44:33 [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 08:44:32 [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 08:29:18 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 08:26:55 [DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 04:37:14 [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 02:48:08 [DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Wednesday, Mar 30,2022 02:04:10 [DHCP IP: (192.168.1.11)] to MAC address 40:2F:86:A7:D1:4E, Wednesday, Mar 30,2022 00:13:26 [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 23:58:20 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 23:55:09 [LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 23:11:55 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 23:10:47 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 23:10:07 [Remote login] from source , Tuesday, Mar 29,2022 23:08:57 [Remote login] from source , Tuesday, Mar 29,2022 23:08:26 [Remote login] from source , Tuesday, Mar 29,2022 23:07:55 [Remote login] from source , Tuesday, Mar 29,2022 23:07:24 [Remote login] from source , Tuesday, Mar 29,2022 23:06:52 [Remote login] from source , Tuesday, Mar 29,2022 23:06:42 [DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Tuesday, Mar 29,2022 23:04:28 [LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 21:06:21 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 21:01:39 [Time synchronized with NTP server] Tuesday, Mar 29,2022 20:44:32 [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 20:44:32 [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Mar 29,2022 20:29:17 [Remote login] from source , Tuesday, Mar 29,2022 20:09:20 [Remote login] from source , Tuesday, Mar 29,2022 20:08:49 [Remote login] from source , Tuesday, Mar 29,2022 20:08:18 [Remote login] from source , Tuesday, Mar 29,2022 20:07:45 [Remote login] from source , Tuesday, Mar 29,2022 20:07:31 [DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Tuesday, Mar 29,2022 20:01:07 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 18:39:24 [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 18:31:19 [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 18:24:33 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 18:16:58 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 18:14:10 [UPnP set event: Public_UPNP_C3] from source 192.168.1.7, Tuesday, Mar 29,2022 18:14:07 [Remote login] from source , Tuesday, Mar 29,2022 18:08:02 [Remote login] from source , Tuesday, Mar 29,2022 18:01:42 [Remote login] from source , Tuesday, Mar 29,2022 18:01:12 [Remote login] from source , Tuesday, Mar 29,2022 18:01:00 [Remote login] from source , Tuesday, Mar 29,2022 18:00:50 [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 18:00:13 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 17:36:50 [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 16:48:07 [DHCP IP: (192.168.1.5)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 08:45:31 [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 08:45:07 [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 08:44:32 [Time synchronized with NTP server] Tuesday, Mar 29,2022 08:44:31 [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Aug 08,2023 10:57:52 [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Aug 08,2023 10:57:10 [Internet disconnected] Tuesday, Aug 08,2023 10:57:09 [Initialized, firmware version: V1.0.3.72_10.3.55] Tuesday, Aug 08,2023 10:57:03
Re: XR300 Disconnects From Online Games Exactly at 2 hours
Nothing indicating a disconnect there which could indicate it's external, i.e. the game kicking you for some reason. In WAN Settings could you set NAT to Open and then see if the same issue happens please?
