Re: XR450 not giving full speeds on 2.4GHZ band

FURRYe38 · ‎2018-08-16

I got an email yesterday from NG support asking to give more information. I've passed this on to them regarding not seeing warranty information for this router on my account.

I'm hoping that @DarrenM can pass on to engineering about the low speeds were seeing on 2.4Ghz with some devices. Others I'm not. I have a freind who has the XR500 and he told me he sees the same issue there as well.

Billyfair · ‎2018-08-16

I really hope it gets fixed soon or i'm returning the router back to Costco. Not worth wasting my time if my old 4 year old router can give me the speeds I want.

FURRYe38 · ‎2018-08-16

Maybe @Netduma-Fraser can may contact with someone at NG. Please.

Netduma-Fraser · ‎2018-08-16

I've contacted Netgear Dev/Testing team to see if they can reproduce it

FURRYe38 · ‎2018-08-16

Thank you. Please let us know if there is any information regarding this or if they need more details or info.

Billyfair · ‎2018-08-23

Just wanted to let you guys know that I returned the router back to Costco today. It is very disappointing that a brand new router can't achieve full wifi speeds on the 2.4Ghz band when every other router I have owned do it just fine.

FURRYe38 · ‎2018-08-23

Sorry it didnt' work out for you. I'll keep pushing NG to fix this. Yes, it should be able to achieve much higher speeds on 2.4Ghz. Mine finally went online today with a new NG modem. I'll be testing this and a few other things as time goes on.

Billyfair · ‎2018-08-23

Another reason was I didn't see a huge improvement from my old AC router. The best thing going for the XR450 is the geo filter map which I will miss. Thank you for taking time and helping me troubleshoot the router!

FURRYe38 · ‎2018-08-24

Good Luck.

FURRYe38 · ‎2018-08-26

Have you heard anything back from NG about this?

@Netduma-Fraser wrote:
I've contacted Netgear Dev/Testing team to see if they can reproduce it

Netduma-Fraser · ‎2018-08-29

Do you know if the devices with the issues had a Qualcomm wireless chip in them? I haven't heard anything yet but just got back from holiday so will catch up with everything.

Billyfair · ‎2018-08-29

Both devices I used did have a Qualcomm chip in them.

FURRYe38 · ‎2018-08-29

Not sure what the Apple Mini has for a chip set.

I'll find out what the D-Link DWA-192 uses...

Netduma-Fraser · ‎2018-08-29

If you ever get a chance or for anyone else with the same issue change the wifi adapter to use AC or if it doesn't support AC then b/g instead and see if that resolves the issue.

FURRYe38 · ‎2018-08-29

Something wrong with N mode? Could be why my 192 adapter was working it it supports AC mode, even thought the Mac Mini supports AC I believe. I'll check again. The TrendNet adapter only supports up to N mode which maybe why it wasn't working. I don't know the chip set with in it. I'll see if I can find out. I have a D-Link DIR-868l and 880L that supports wireless bridge mode so I can test them on 2.4Ghz. I beleive those are broadcom chipsets.

@Netduma-Fraser wrote:
If you ever get a chance or for anyone else with the same issue change the wifi adapter to use AC or if it doesn't support AC then b/g instead and see if that resolves the issue.

Billyfair · ‎2018-08-29

I don't have the router anymore to test this out.

schumaku · ‎2018-08-29

@FURRYe38 wrote:

I'll find out what the D-Link DWA-192 uses...

https://wikidevi.com/wiki/D-Link_DWA-192 says Realtek RTL8814AU.

FURRYe38 · ‎2018-08-29

Thanks, this confirms what I just got from D-Link.

Wonder whats wrong with Qualcom chip sets and N mode?

I see that TrendNet adapter I have is Ra-Link:

https://wikidevi.com/wiki/TRENDnet_TEW-687GA_1.0R

DIR-868L

https://wikidevi.com/wiki/D-Link_DIR-868L_rev_A1

DIR-880L:

https://wikidevi.com/wiki/D-Link_DIR-880L_rev_A1

Will try these and see what I find on 2.4Ghz...

FURRYe38 · ‎2018-08-29

Ran some basic testing with a DIR-880L in wireless bridge mode connected to 5Ghz to the XR450. Could not get speeds on the down much over 100Mb. Bad upload speeds on the UP, nothing much over 10Mb. 880L is about 15-20 feet away line of site.

I may revert back to initial FW on the 450 and re-test again. This was my oriignal plan after getting the 450 setup however something seemed to auto update with ouy my knowledge.

FURRYe38 · ‎2018-10-18

Hi Fraser,

Just wondering if you've heard anything more from NG about this. I don't want this to fall off the radar.

@Netduma-Fraser wrote:
I've contacted Netgear Dev/Testing team to see if they can reproduce it

Netduma-Fraser · ‎2018-10-19

They haven't been able to reproduce it. I can give the beta firmware for people with a different issue to people with this issue and see if that resolves it.

FURRYe38 · ‎2018-10-19

Please PM me with this beta information and I'll see if it resolves this issue. My 450 is currenly online.

Thank you.

@Netduma-Fraser wrote:
They haven't been able to reproduce it. I can give the beta firmware for people with a different issue to people with this issue and see if that resolves it.

Netduma-Fraser · ‎2018-10-19

Sorry, I'll need to get an XR450 version of this as well. I should get one for Monday. Just have XR500 at the moment, my mistake

FURRYe38 · ‎2018-10-19

Oh ok. No worries. Please let me know when it's available.

Thank you,

Have a great weekend.

Netduma-Fraser · ‎2018-10-22

Hi Furry, I have PM'd you the XR450 version. Thank you for your patience.