Reply

XR500 Automatically Factor Reset Itself Overnight

SteeleMage
Tutor

XR500 Automatically Factor Reset Itself Overnight

Last night, some time between 4am and 8am EST, my XR500 router must have factory reset itself.  Because the internet was unavailable in the morning, and attempting to login to the DumaOS admin interface, it had reverted back to the 192.168.1.1 network and address, and was now presenting the initial "setup wizard" screen!

 

I saw this thread with the same issue, here, which was, interestingly enough, posted almost a year ago, exactly:

 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Factory-Reset-Itself/m-p/1533304...

 

 

Some notes about my setup:

 

- Automatic updates should have been OFF (I prefer to install updates myself, when I'm ready for them)

- Current Version:V2.3.2.40
- Current GUI Language Version:V1.0.0.342

 

I had a lot of customized settings configured in the router, so this is highly inconvenient and unexpected.  I certainly hope it doesn't re-occur, again!  Especially not frequently.

 

Questions this event makes me ask are:

  • Is DumaOS programming having an issue with the fact that I turned OFF auto-updates when it wants to update?
  • Is there a bug that triggers this related to recent Daylight Savings Time changes, somehow?
  • Is there a security issue where these routers can be triggered to do this?  Or worse?
  • Is this caused by a bug related to ReadySHARE or USB Storage configurations?

 

Other than the USB/ReadyShare settings, nothing else has been modified in the router configuration in many months, and even those configs have been operating fine for a few weeks, now.

 

 

Normal reboots, I can understand, but full Factory Resets should always be a manual process, so this is quite disturbing.

 

 

Any insight or thoughts on this?

Thank you!

--Dan

 

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 9
FURRYe38
Guru

Re: XR500 Automatically Factor Reset Itself Overnight

Ya that should not have happended. 

Had you already updated to v40 or was it still at a prior version with auto update disabled? 

 

I would do a factory reset and setup from scratch and once the router is fully set up, do a save configuration to file under Backup. Keep this file for future needs. 

 

What is the Mfr and model# of the ISP modem the NG router is connected too?


@SteeleMage wrote:

Last night, some time between 4am and 8am EST, my XR500 router must have factory reset itself.  Because the internet was unavailable in the morning, and attempting to login to the DumaOS admin interface, it had reverted back to the 192.168.1.1 network and address, and was now presenting the initial "setup wizard" screen!

 

I saw this thread with the same issue, here, which was, interestingly enough, posted almost a year ago, exactly:

 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Factory-Reset-Itself/m-p/1533304...

 

 

Some notes about my setup:

 

- Automatic updates should have been OFF (I prefer to install updates myself, when I'm ready for them)

- Current Version:V2.3.2.40
- Current GUI Language Version:V1.0.0.342

 

I had a lot of customized settings configured in the router, so this is highly inconvenient and unexpected.  I certainly hope it doesn't re-occur, again!  Especially not frequently.

 

Questions this event makes me ask are:

  • Is DumaOS programming having an issue with the fact that I turned OFF auto-updates when it wants to update?
  • Is there a bug that triggers this related to recent Daylight Savings Time changes, somehow?
  • Is there a security issue where these routers can be triggered to do this?  Or worse?
  • Is this caused by a bug related to ReadySHARE or USB Storage configurations?

 

Other than the USB/ReadyShare settings, nothing else has been modified in the router configuration in many months, and even those configs have been operating fine for a few weeks, now.

 

 

Normal reboots, I can understand, but full Factory Resets should always be a manual process, so this is quite disturbing.

 

 

Any insight or thoughts on this?

Thank you!

--Dan

 


 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 9
SteeleMage
Tutor

Re: XR500 Automatically Factor Reset Itself Overnight

Hi, FURRYe38:

 

It's been a little while since I've manually upgraded the DumaOS, but I remember having the navigation menu on the left change after I had done so (adding/changing to read HybridVPN, which I believe is one of the chnages in the .40 release), so I'm pretty confident I was already at it.

 

ISP modem is:  Technicolor.  DPC3216.

 

 

Message 3 of 9
FURRYe38
Guru

Re: XR500 Automatically Factor Reset Itself Overnight

I would do a factory reset and setup from scratch and once the router is fully set up, do a save configuration to file under Backup. Keep this file for future needs. 


@SteeleMage wrote:

Hi, FURRYe38:

 

It's been a little while since I've manually upgraded the DumaOS, but I remember having the navigation menu on the left change after I had done so (adding/changing to read HybridVPN, which I believe is one of the chnages in the .40 release), so I'm pretty confident I was already at it.

 

ISP modem is:  Technicolor.  DPC3216.

 

 


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 4 of 9
Netduma_Jack
NetDuma Partner

Re: XR500 Automatically Factor Reset Itself Overnight

Definitely weird that this happened. Furry's advice is great.

Message 5 of 9
yootzee
Aspirant

Re: XR500 Automatically Factor Reset Itself Overnight

Feel your pain SteeleMage, I had the exact same problem yesterday.  I didn't see this thread when I started my own (https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Factory-resets-itself-in-the-mid... I can't understand random reboots, nor the weekly bi-weekly freeze ups, where I have to power cycle the unit.  Did you have any resolution or have you had it happen again?

Message 6 of 9
Netduma-Fraser
NetDuma Partner

Re: XR500 Automatically Factor Reset Itself Overnight

Can you make sure the router is directly plugged into a power outlet rather than an extender please as that can cause issues like this sometimes.
Message 7 of 9
SteeleMage
Tutor

Re: XR500 Automatically Factor Reset Itself Overnight

Hello, @yootzee - since the "auto" reset, it has not happened again, thankfully.  I have only done minimal reconfigs so far, and am giving it a little time to see if it decides to act up, again.  Wish I could help more.  But, no solid info on this, still.

 

Message 8 of 9
FURRYe38
Guru

Re: XR500 Automatically Factor Reset Itself Overnight

I would do a factory reset and setup from scratch and once the router is fully set up, do a save configuration to file under Backup. Keep this file for future needs. 


@yootzee wrote:

Feel your pain SteeleMage, I had the exact same problem yesterday.  I didn't see this thread when I started my own (https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Factory-resets-itself-in-the-mid... I can't understand random reboots, nor the weekly bi-weekly freeze ups, where I have to power cycle the unit.  Did you have any resolution or have you had it happen again?


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 1128 views
  • 1 kudo
  • 5 in conversation
Announcements