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Re: XR500 Constant Internet Drop

Jayrjose
Follower

XR500 Constant Internet Drop

Hi I have recently bought the XR500 and lately it’s been dropping the internet. All of the lights are on and operation and it tells me I have internet but anything that is connected to it ( both hard wired and WiFi ) won’t get internet. I constantly have to turn it off and turn it back on, I just got it a few days ago.
Message 1 of 4
Netduma-Fraser
NetDuma Partner

Re: XR500 Constant Internet Drop

How often is this happening? When it happens can you access the interface? If so go to System Information, what does the connection status say?
Message 2 of 4
lucianls
Tutor

Re: XR500 Constant Internet Drop

It's a old problem ... you are not the only one ... but they don't bother to fix it. Downgrade your firmware to v 2.3.2.40 and check if you have the same problems.
Message 3 of 4
Netduma-Fraser
NetDuma Partner

Re: XR500 Constant Internet Drop

Fixes will be coming in the beta, so do sign up if you haven't already. It's also worth mentioning that a user on our forum has encountered a potential fix so give that a try also: https://forum.netduma.com/topic/31686-xr500-internet-dropping-out/?do=findComment&comment=255005
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