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XR500 - Constant reboots despite resetting the router multiple times

elCuculuz
Apprentice

XR500 - Constant reboots despite resetting the router multiple times

Same here, constant reboots despite resetting the router multiple times, flashing a older FW doesn't change anything. Most of my panels options in the router won't load and give a error not available. This will be defenetly my last router from net gear and duma, slow updates and features that don't work, constant loss of internet and other issues.
At this point I think I will use it as a door stopper or just use it as target practice. So disappointed.

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Netduma-Fraser
NetDuma Partner

Re: XR500 - Constant reboots despite resetting the router multiple times

In most cases where the router is in a reboot loop it's that it's not getting power properly - if it's connected to an extender try direct to a wall outlet, if that doesn't work then try another power adapter if you have it with similar voltage.

Also if you're having a hardware issue like that its always best to make a ticket direct with Netgear.
Message 2 of 3
FURRYe38
Guru

Re: XR500 - Constant reboots despite resetting the router multiple times

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Be sure to set a new DHCP IP address range of .100 to .200 as well from the default range. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser. Be sure to set a new DHCP IP address range of .100 to .200 as well from the default range. 
Press the back reset button for 15 seconds then release.

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