Yesterday the connection dropped three times in one day. A reboot fixes the connection due to dhcp disconnect from my ISP modem. I will try to load the firmware you gave me in this thread on Monday.
I have been doing some research on this issue and Netgear is having this DHCP issue on other model routers. What is going on and why is this not more of a priority?
I can't speak for there other routers but I've been pushing them heavily for the XR routers, if they get enough information maybe that will help them fix all the affected routers.
I think more and more people need to express their experiences with Netgear and the XR series routers like @mrbuckweet and @lamcity. I think if we keep expressing the issues on this forum they will eventually take notice. I also recommend you express your opinions on social media sites (Twitter, Instagram and Facebook) like @nighthawkprogaming, @netgear, @netduma. Any site that advertises the XR500 and XR700 series Nighthawk routers. If everyone on this forum starts to add their stories about the horrible firmware experiences and lack of support the word will get out and they will take notice. As customers we should not sit idle and wait for large companies like Netgear to take our money and provide a poor product. It is not @Netduma-Frasers fault, as he has expressed he is trying to get the devs to take notice. Let's get the word out to social media and see if Netgear steps up and claims accountability of their products and fixes these issues that has been going on since 2018.
@tekonsite What do you mean the "turn off QoS"? Do you check the "Disable QoS" from Congestion control menu?
@Netduma-Fraser If disabling QoS can solve the issue, still need your team's effort to look into any iptables issue to possible block the DHCP packets.
@tekonsite We are looking the DHCP issue, but unfortunately we can't reproduce it in our lab. We need the debug logs to further look into the issue. Please help us to collect the logs, we will look into it and find out the root casue. Thanks for your comments.
I can say that this is definitely related to QOS. Since I have selected "Never" under Congestion Control from "Auto Enable" I am yet to have a DHCP disconnect. I was very surprised to say that it has been stable for almost 10 days without a reboot.
My disconnects are back since I enabled smart connect? I was only using 2.4gz wifi and it had been fine for weeks. only thing changed is have enabled smart connect and set up the ex7700 extender that came with the router?
@Delix, since you have been only using 2.4Ghz in the recent past and switched to smart connect, check to see if your wireless devices can connect to 5Ghz. Also check if they are compatible with IEEE 802.11k, 802.11r and 802.11v standards that let clients roam more seamlessly from access point (AP) to AP within the same network. That is what Smart Connect is along with a single ssid for all AP radios. The XR500 has two radios and the EX7700 has 3 radios. Hope that helps as I have the XR500 and 3 EX7700 Access points.
I'm not sure if it's specifically related to Smart Connect - that's probably some devices not switching properly between 2.4/5GHz when using one SSID. There is an issue with DHCP lease I believe and NG are looking at it right now.
