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Re: XR500 DNS/Site Issue

Myhammy
Initiate

XR500 DNS/Site Issue

I am experiencing a problem with my XR500 router while trying to log into LastPass.  When I enter the full website address, including "www," I am able to access the main page without any issues. However, if I attempt to visit the non-www version of the site, I receive a "connection is not secure" error, with no way to bypass it. Moreover, when I click on any links on the main site that lead to a non-www subpage, such as the login page, I encounter a connection error. This problem affects all devices connected to my network through the XR500 router. The issue does not occur if I access the site through a VPN or proxy, or if I connect directly to the cable modem. Hence, it seems to be related to the router. I have gone through the DNS and site blocking settings on the router, and I have even performed a factory reset, but the problem persists.  I'm lost at this point.

 

Myhammy_0-1684803372122.png

 

Message 1 of 4
plemans
Guru

Re: XR500 DNS/Site Issue

Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

Message 2 of 4
Netduma-Fraser
NetDuma Partner

Re: XR500 DNS/Site Issue

Good advice above, CloudFlare is my personal recommendation, give that a go and see if it resolves it.
Message 3 of 4
Myhammy
Initiate

Re: XR500 DNS/Site Issue

Thanks, for the advice.  I'll give it a shot and see how it goes.

Message 4 of 4
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