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Forum Discussion
XR500 Device Manager issues
Gents,
I'm experiencing odd things with the Device Manager view of the XR500:
1. Sometimes when I try to select a device, from either the Device table or the Device tree I get the error :...
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Has a factory reset and setup from scratch been performed?
ErwinZ wrote:
Gents,
I'm experiencing odd things with the Device Manager view of the XR500:
1. Sometimes when I try to select a device, from either the Device table or the Device tree I get the error : TypeError: undefined is not an object (evaluating 'a._id=null')
2. The information in the Device table is not always consistent with Device Settings that are visible after selecting the device. For example in the Device table the IP address of a device is given as N/A, while in the Device Settings window the right IP address is given.
Another example is a device that has in the Device table the Connection Status Offline, but when trying to delete the device I get the error “Error: Unable to delete device because it is online.”
3. I want to delete a device from the Device table list. The device itself has been switched off for more than an hour, but the XR500 is still showing connection status Online, and as a result the device cann't be deleted.
Does anyone has suggestions to solve these issues, or has any workarounds?