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Forum Discussion
XR500 Device Manager issues
Gents,
I'm experiencing odd things with the Device Manager view of the XR500:
1. Sometimes when I try to select a device, from either the Device table or the Device tree I get the error :...
Sorry for the thread necro but I'm having the same issue (amongst other's post ISP change!). Is there any fix to this, I'm trying to troubleshoot my new Sonos setup using Device Manager for information and it keeps giving stale information.
I assume you've tried all of the steps that were suggested earlier in the thread? Restarting, resetting if neccersary. There hasn't been any firmware updates since then but one is in final testing.
Hi Alex,
Thank you, I did indeed reset and reboot. I think potentially the issue could be my switch as I've come to understand it may be having end of life issues. Have a new one arriving tomorrow and hopefully that will help things.
With respect to my Sonos issue I have two potential avenues to troubleshoot i) setup a guest wifi on 2.4 for the Sonos and ii) Try to have my XR500 handling VLAN ID instead of the DM200 as I've heard this can help with Sonos. Not sure how I go about doing that but will be some fun for this evening!
Best,
Paul
- That's good to hear, do let us know! I would advise against the router handling VLAN if possible as it's not entirely optimised with QoS. Also try just disabling QoS but more specifically Traffic Prioritization as it could be dropping Sonos packets potentially.
- Thanks! Thing is, I have dm200 and xr500 working nicely with zero settings on dm200, just modem mode and vlan passthrough. Xr500 handling everything.
If I want to pass vlan handling to dm200 what would I do? Enable router mode, enter vlan id and nothing else, then back to modem mode?
I found I had problems when adding pppoe login details on router mode then flipping to modem? - I don't think you'd be able to have it in modem mode if it wasn't passing through VLAN. You would probably have to keep it in router mode. Yes the settings will be overridden by going back to modem mode. Perhaps best to use router mode on dm200 for VLAN and PPPoE then put the XR500 in its DMZ.
- Well it definitely works as had it that way last few months. However just moved to new house with a switch, heatmiser and sonos and having a nightmare setting up!
Excuse my ignorance but why is running dm200 as router and xr500 in dmz better? Any pro's and con's versus modem (with vlan id set) or modem (with vlan passthrough) ? Have tried both and they work but dont seem to play nice with others! - It may be better in that the XR500 doesn't deal with VLAN at all as it can cause issues with QoS at the moment. Has the guest WiFi worked?
- Actually looking at manual and settings, I dont see any DMZ option in the DM200.
No luck with guest wifi but I'm thinking I potentially fail at Sonos in all environments!!! - Also, reading a thread here with someome with exact same issues and it was fault with dm200. He even had same thing as I am seeing where during setup the speed test measures download correctly but upload is 1000mbs (should be 15mbs)
- In that case would you be able to try a different modem and see if the issue is still present?
Thanks Fraser, I think I'm giving up! I plugged in my Draytek and boom, everything works with zero setup. So confused and will miss the QoS and gaming features!
- Can you not use the draytek with the XR500 at all?
- Yeah I will try that in the next few days when I have regained my troubleshooting energy! Will let you know how it goes, thanks so much for the help!
- Great let us know, you should be able to use the two together if the Draytek can replace the DM200.
- Thanks Fraser, I will report back for sure. Might be a few days as my ISP asked me to leave the connection alone for a few days so they can sign off on an unrelated fault.
Been racking my brain on what the issue might be, do you know if that issue with MTU size on dm200 in bridge mode got fixed? Where 1492 wasnt working and some users had to go as low as 1400 to stop packet loss?
The challenge with the draytech 2862 is I cant figure out how to get bridge mode for PPPoE connection, manual and googling tells me only option is PPPoE passthrough which I dont want, I would want full bridge mode. I dont understand the mechanics of why the draytech has bridge mode option for all other protocols? - I haven't heard of that so can't say unfortunately. Do you have the option of modem or DMZ mode to use? Looking at the modem it has a lot of features so they maybe just thought it wasn't needed.
There were a few people reporting MTU problems with the DM200 in bridge mode. Issue seemed to be despite 1492 being selected it was having issues until manually setting to as low as 1400. I had similiar symptoms where some websites and apps wouldn't work despite having perfect speedtests etc.
One commonality I've seen between my issues and others with similiar issues is when the speedtest is done on the XR500 during setup it returns correct download speed but 1000mbs upload speed. Not sure what this implicates but seems a common canary in the gold mine.
Either way, I'm up and running now and leaving stable for a few days at my IPS's request. Then I'll try to get a different modem or router in bridged mode to test if it's the DM200, XR500 or both having a problem.
- Thanks for the info. Sometimes the speed test can report incorrectly during setup so it's best to always double check after setup and change the speeds manually if necessary. Glad to hear that, keep us posted!
