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Orbi WiFi 7 RBE973
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XR500 Dropping Connection Once A Day

Titanspark
Aspirant

XR500 Dropping Connection Once A Day

I have been using this Netgear XR500 about 6 months now and almost every single day it drops internet connection. I've read about this issue when trying to fix it a couple months ago and it seems fairly common. I read from multiple posts by Netgear that the latest firmware was supposed to fix it so I upgraded to V2.3.2.134. Unfortunately, it has not fixed the issue. I have been on multiple ISPs with this router and I know for a fact that the ISP is not the issue. I am using a cat 6 ethernet cable from my NTD.

Please if there is any way to fix this I would love to know as I disconnected today during an online exam, I'm close to getting a different router.

Message 1 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 Dropping Connection Once A Day

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.
Message 2 of 6
Compoza_
Luminary

Re: XR500 Dropping Connection Once A Day

Are they ever gonna fix the issue? 

Message 3 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 Dropping Connection Once A Day

We've let them know multiple times over the years about the issue, I would hope so.
Message 4 of 6
Titanspark
Aspirant

Re: XR500 Dropping Connection Once A Day

Hi,

Been a couple days now and I can confirm unfortunately that has not fixed the issue. Is there anything else I can do?

Thank you for your help.

Message 5 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 Dropping Connection Once A Day

Assuming you have given all the devices a reserved IP, disable DHCP entirely and see if that helps please.
Message 6 of 6
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