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Forum Discussion

ErikE's avatar
ErikE
Guide
Jun 26, 2018

XR500 Ethernet ports die randomly?

So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
CooLRuNNinGS's avatar
CooLRuNNinGS
Tutor
Aug 17, 2018
Excellent cheers mate
  • C1R3's avatar
    C1R3
    Tutor
    Aug 21, 2018
    I'm having the same issue on this newly bought router. Wired connections die at least once a day. Reboot is the only thing to solve it. Help please
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Aug 22, 2018
      I've sent you a PM C1R3
      • C1R3's avatar
        C1R3
        Tutor
        Aug 25, 2018
        It is still happening with the new firmware Fraser. I even did a factory reset after applying the new firmware. It is like clockwork. After about 24 hours all wired devices are no longer online and requests for a new ip never get a response. I like the router, but this is kind of ridiculous. Do you need some logs or something to review? I doubt it's a bad device since others have the same problem. I have a PC, Xbox One X, and WD EX4100 wired and all of them go offline and the only fix is to reboot the router. Please please help.