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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
I am having the same problem as everyone else, replaced the router via RMA. The new XR500 that I received worked for a few months and then started doing the LAN port shutdown again. I have tried going back to previous firmware (from Support), up to current and still no effect. I've tried checking the Disable Port Scan and DoS Protection in the WAN Setup because I always get a slew of DoS Attacks listing in my logs, which are coming from IPs assigned to Microsoft, Bungie, Blizzard, Steam, UPlay, etc. These are all known and good, so why is the Duma OS flagging traffic as an attack??? I would greatly appreciate any ideas because I'm out of them.
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Re: XR500 Ethernet ports die randomly?
So in summary, no need to worry!
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Re: XR500 Ethernet ports die randomly?
If the issue continues I recommend you contact Netgear’s official support.
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
Did you mean to type '.23' as the firmware version you are on? If so, could you upgrade to .32 here: http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip
However, I assume that was an accidental typo. I think the best step here would be to contact NETGEAR support directly as it sounds like a hardware issue. They have 24/7 support: https://www.netgear.com/support/contact.aspx
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Re: XR500 Ethernet ports die randomly?
I just bought my router 2 days ago. So far, each of the last 2 mornings, I wake up, and my ethernet ports aren't working. Wifi is running strong though.
I have the newest firmware too. I got this router because my last one kept dropping wifi signal, now this one doesn't, which is great, but I never thought I would have to worry about the LAN ports dropping connections...
Other than this issue, I love the router. I just don't want to have to keep rebooting it every morning. Please tell me a real fix...
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Re: XR500 Ethernet ports die randomly?
Aslo, I have the V2.3.2.32 firmware. I have an Xbox One, a PS4, and my PC connected through the LAN ports. They each have a static IP address tied to them. Today, I had to reboot my router twice because the LAN ports stopped working.
Please tell me something to fix this. This was a $300 router, most expensive one I have ever bought, and now I am thinking of returning it just because it can't hold a solid LAN connection of all things...
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Re: XR500 Ethernet ports die randomly?
Hi Ryan - I'm going to send this thread link to a NETGEAR project manager to see if there is a newer firmware they can share or if they're aware of any current reason why you might be having issues.
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Re: XR500 Ethernet ports die randomly?
Ryan,
I wish I could give you a good answer. I still haven't figured mine out. It's happening less frequently now, but it's still an issue. I've had two seprate support tickets on this issue and still don't have an answer. The one thing that has worked for me is to activate debugging to try and trace the issue. I lasted a good month, month and a half before it failed again. Just long enough for my support ticket to close. This will help them to try and determine the cause. Plug an empty Thumb Drive into the router and goto routerlogin.net/debug.htm , once there, click on "Enable LAN/WAN Packet Capture", Set the Store Location to USB Device and click Start Capture. This will activate logging and once it happens again, you can send this to Netgear and hopefully they can figure this out once and for all.
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Re: XR500 Ethernet ports die randomly?
Having the exact same issues as those mentioned here. I'm currently on frimware V.2.3.2.40. I have an Xbox One X, and my Verizon Fios Gateway wired to the router. All of the wireless devices work perfectly, even when the wired ports stop. The router works great until it needs rebooting due to the wired connections all going offline. A reboot does resolve the issue temporarily but the next day it needs a reboot again in order for the wired connections to work correctly. Any help would be greatly appreciated as this shouldn't be occuring.
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
Agreed. At the moment, *knock on wood* disabling the DHCP on your XBox and assigning it a static IP has allowed me to go so far. Something about how the XBox requests an IP from instant on is messing with the router hard. I went through and assigned all hard wired devices Static IPs in the reservation for the LAN and on the devices themselves. give that a shot, see if it helps. Also, I've disabled the Instant-On on my XBox, annoying, but yeah.
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
Correct. We're all having the same problem. whatever happens to the XR500 causes the LAN ports, all 4 to disable, forcing you to reboot. Are you able to set a static IP on the FIOS box? If so, I would set a static IP on all wired devices, configure it on the device itself, not just the router. then it won't send DHCP requests. At this point, that is the only thing I can think is the issue.
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Re: XR500 Ethernet ports die randomly?
Ouch. Well that's not good news, then I guess I wait to reboot mine then :\. I'll be mid match of any random game and the router just cuts out forcing me to reboot in the middle of my session. Worse off, it's happening at such random intervals that I can't even begin to guess when I should watch out for it. It is the single most frustrating thing, I agree completely.
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
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Re: XR500 Ethernet ports die randomly?
good to hear. Same here, I'm steady for 2 days now, I'll update again if it goes down the black hole.
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Re: XR500 Ethernet ports die randomly?
Thanks for the update guys. Glad it's going well now with the workaround.
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Re: XR500 Ethernet ports die randomly?
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